Senior Associate, UX Design

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of key aspects of client design workstreams, overseeing everything from research and requirements to detailed design, high-fidelity visual design, prototyping, and final delivery.

• Gain a deep understanding of the needs of clients' users and their businesses.

• Present your work in design review sessions.

• Collaborate effectively with engineering, data, and consulting teams to create cohesive user experiences.

• Utilize feedback from stakeholders and users to iterate and enhance solutions for better quality and usability.

• Create journey maps and service blueprints that encompass both human and AI interactions.

• Design moments for human-in-the-loop hand-offs and interaction patterns for systems that involve non-deterministic elements.

• Manage aspects such as latency, ambiguity, uncertainty, and error states to ensure users feel informed and in control.

• Prototype and test interactions between humans and AI with actual users.

• Establish a perspective on where automation benefits users and where it may fall short.

• Create dashboards, web applications, enterprise applications, design systems, and service experiences.

• Engage in and lead client-facing workshops.

⛳️ Requirements

• Strong foundation in human-centered design principles and methodologies.

• A portfolio showcasing work with clients, enterprises, or products.

• Capability to design user flows, journeys, and interfaces utilizing standard interaction patterns.

• Proficiency in creating journey maps and service blueprints for systems with multiple actors, including AI-agent systems.

• Practical experience in designing AI-driven features or experiences, including flows for human/AI interactions, hand-off moments, and interfaces that manage uncertainty and errors.

• Skill in planning and conducting both generative and evaluative user research, translating insights into design actions.

• Proficient in Figma or similar design tools.

• Ability to produce low to high-fidelity prototypes, including those that incorporate AI-assisted interactions.

• Direct experience working with clients or business stakeholders.

• Competence in workshop facilitation and articulating design decisions in a clear and persuasive manner.

• Strong visual design abilities in typography, layout, color theory, hierarchy, and iconography.

• Experience working within and contributing to existing design systems.

• Excellent skills in information design and visual communication.

• A portfolio that demonstrates visual design expertise.

• Knowledge in designing for accessibility, inclusion, and ensuring transparency in AI-driven features.

• Experience using AI-powered design and research tools while maintaining high standards of quality and craftsmanship.

• Preferred: 3–5 years of experience in experience design or a related field.

• Preferred: Experience in enterprise, agency, or consulting settings.

• Preferred: Familiarity with IT infrastructure or other complex technical areas.

• Preferred: Background in human behavior or applied social sciences.

• Preferred: Experience collaborating closely with AI/ML engineering teams.

• Preferred: Knowledge of AI-assisted design and prototyping tools like Figma Make, Miro AI, or Lovable.

• If employed at a client, customer, or partner location, proof of vaccination may be required in accordance with that location's policy.

🏝️ Benefits

• Access to employee learning programs with industry certifications from providers such as Microsoft, Google, Amazon, Skillsoft, and others.

• Company-wide volunteering and giving platform.

• Opportunities to donate, initiate fundraisers, volunteer, and explore over 2 million non-profit organizations.

• Employee benefits that promote the well-being of employees and their families.

• Inclusion Networks offering workplace support and guidance.

• Flexible remote work arrangements.