Senior Associate, Technical Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as a proactive workflow creator and quality steward within the Operations framework.

• Design, configure, and uphold automated operational workflows utilizing orchestration platforms and custom scripting.

• Establish test cases, assess release readiness, monitor regression risks, and refine or phase out legacy workflows.

• Analyze raw logs and database tables employing advanced SQL and Python.

• Detect failure patterns, isolate edge cases, and implement root-cause solutions for unsuccessful transactions.

• Leverage modern LLM tools for structured data parsing, regex generation, error-log classification, and operational inquiries.

• Collaborate with senior engineering and operational stakeholders to convert process requirements into scalable technical solutions.

• Challenge existing procedures with data-supported technical rationale.

• Develop, test, and maintain automated workflows that support the AI Chat Platform.

⛳️ Requirements

• 1–3+ years of pertinent technical experience in Technical Operations, Systems Analysis, Data QA, Software QA, or Workflow Automation.

• Direct accountability for constructing, troubleshooting, and sustaining data-driven processes.

• Proficiency in writing efficient SQL beyond basic queries, including CTEs, window functions, and query optimization.

• Basic understanding of Python or scripting for data manipulation.

• Hands-on experience with workflow engines, API integrations, or orchestration platforms such as n8n, Workato, Make, Retool, or comparable native workflow tools.

• Engineering-oriented QA instincts, including edge-case management, monitoring, rollback strategies, and system interdependencies.

• Applied AI proficiency using LLM tools to interpret unstructured error strings, organize disparate datasets, and validate logic.

• Capability to communicate effectively with software engineers and articulate operational impacts to business stakeholders.

• Legally authorized to work in Canada.

• Permanent resident of Canada.

🏝️ Benefits

• Comprehensive health benefits and life insurance.

• Long-term group savings with employer match, facilitated through Wealthsimple for Business.

• 20 vacation days annually.

• 4 wellness days each year.

• Unlimited sick and mental health days each year.*

• Opportunity to work outside Canada for up to 90 days per year.*

• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.

• Equity compensation for permanent employees.