Senior Associate – Service Quotation Management

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Independently manage the execution of service quotation deliverables for clearly defined, well-scoped, and standard service opportunities.

• Take responsibility for the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation.

• Utilize approved pricing models, rate structures, policies, tools, templates, and standard work instructions.

• Assess customer requirements and inputs to ensure clarity on service scope, deliverables, assumptions, dependencies, and exclusions.

• Work collaboratively with SQC team members, Sales, and Service Delivery to clarify requirements and validate effort and cost inputs.

• Create clear, customer-ready scope and pricing content that aligns with approved service offerings.

• Conduct quality checks on quantities, rates, calculations, assumptions, and proposal content.

• Keep quotation records and supporting documentation in accordance with governance, approval, and audit requirements.

• Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or changes in scope.

• Leverage approved AI and automation tools to enhance quotation quality, content development, knowledge reuse, and workflow consistency.

⛳️ Requirements

• A post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience.

• Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related field.

• Familiarity with structured processes, standard pricing inputs, scope documents, or customer proposals.

• Developing understanding of financial principles, including cost, price, margin, and the impact of assumptions and risk on a quotation.

• Capability to interpret service requirements, identify missing information, and translate defined inputs into clear quotation deliverables.

• Proficient in Microsoft Excel and common productivity, collaboration, and document management tools.

• Ability to utilize approved AI-assisted tools to enhance quotation development, content validation, knowledge reuse, and workflow efficiency.

• Strong attention to detail, along with excellent organization, communication, collaboration, and follow-through skills.

• Experience in telecommunications, optical networking, network deployment, field services, technical support, or project management.

• Practical experience using generative AI, copilots, or workflow automation tools in a business or services context.

• Experience in identifying suitable AI use cases and designing prompts, reusable instructions, or AI-assisted workflows.

• Interest in or exposure to configuring AI agents and workflow automations.

• Ability to define expected outputs, test results, and iterate on AI-assisted solutions based on user feedback.

• Familiarity with bills of materials, network diagrams, service descriptions, statements of work, or delivery assumptions.

• Experience collaborating with Sales, Service Delivery, Engineering, Finance, or commercial teams, and working within quotation governance, approval, audit, or order-booking processes.

🏝️ Benefits

• Flexible work environment.

• Opportunities for professional development.

• Knowledge sharing.

• Inclusive workplace.

• Equal opportunity employment.

• Accommodation measures for applicants with disabilities.