Senior Associate – Sample Operations Support

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist the Novo Nordisk field sales team by managing the distribution, accountability, and compliance of product samples.

• Relay essential sample delivery and tracking details to field sales representatives.

• Address phone and email inquiries from field representatives, offering policy-based guidance.

• Collaborate on departmental work instructions, field guidance documents, and directories.

• Support the procedures, systems, and inquiries related to sample ordering.

• Work together with third-party vendors on sample accounting, transfers, returns, processing, and verification follow-up for HCP disbursement.

• Monitor and resolve transactional issues, ensuring proper documentation and tracking.

• Reconcile inventory reports for sample accountability at the territory level.

• Review and assess requests for field tools and materials, providing guidance on approval, replacement, or decommissioning.

• Engage in projects by tracking progress, completing tasks, and communicating according to set timelines.

• Ensure accuracy in Direct to Physician sampling programs, which includes user access, system input files, uploads, and data verification.

• Create, maintain, and organize the Department SharePoint page.

• Offer backup support for Sample Operations Team functions.

• Collect, prepare, and analyze data for periodic transactional and operational reporting.

• Coordinate with contracted vendors to facilitate ordering, tracking, and communication within business regulations.

⛳️ Requirements

• A bachelor’s degree from an accredited institution is preferred; Accounting, Finance, or a related field along with two years of pharmaceutical marketing/sales experience.

• Two years of equivalent experience in pharmaceutical sample accountability/marketing/sales may replace the degree, if applicable.

• Ability to uphold confidentiality.

• Capability to handle multiple tasks and effectively prioritize conflicting demands.

• Advanced proficiency in Microsoft Office, particularly Excel.

• Strong problem-solving and critical thinking abilities.

• Customer service skills.

• Exceptional written and verbal communication skills.

• Capacity to leverage AI for productivity enhancement and process improvements in daily tasks and projects.

• Ability to collaborate effectively with team members, other departments, and various stakeholders/suppliers.

• 0-5% overnight travel required.

• Availability to work during EST time-zone hours.

🏝️ Benefits

• Company bonus based on individual and company performance.

• Long-term incentive compensation influenced by position level or company factors.

• Company vehicles may be provided based on position level or company factors.

• Medical, dental, and vision coverage.

• Life insurance.

• Disability insurance.

• 401(k) savings plan.

• Flexible spending accounts.

• Employee assistance program.

• Tuition reimbursement program.

• Group legal benefits.

• Critical illness protection.

• Identity theft protection.

• Pet insurance.

• Auto/home insurance.

• Sick time policy.

• Flexible vacation policy.

• Parental leave policy.