Senior Associate, Operational Intelligence, Labs

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop full-stack functionalities that link frontend interfaces to backend services and data repositories.

• Implement logging, metrics, and alerting for services.

• Collaborate with DoorDash Engineering and platform teams to ensure systems meet company infrastructure standards.

• Engage with operational users to pinpoint recurring issues and convert their feedback into technical specifications.

• Execute enhancements from initial concept through to deployment.

• Create integrations and data workflows utilizing APIs, databases, and automated tasks.

• Contribute to AI-driven troubleshooting and decision-support functionalities.

• Assess AI capabilities for accuracy, usefulness, reliability, latency, and operational costs.

• Employ version control, code reviews, automated testing, and staging environments prior to deployment.

• Investigate application and integration failures, determine root causes, and apply fixes or mitigations.

• Enhance operational reporting by verifying data relationships, metric definitions, and outputs.

• Develop technical documentation, troubleshooting manuals, and user resources.

• Measure impact based on adoption rates, time saved, decreased manual effort, and workflow quality.

• Lead the migration of Operational Intelligence systems to a production-grade architecture.

• Mentor Operational Intelligence Associates regarding code quality, testing best practices, and documentation standards.

⛳️ Requirements

• 3–5 years of practical experience in developing and maintaining software for production environments.

• Proficient understanding of frontend and backend systems, HTTP, client-server communication, authentication, and data flow across services.

• Experience in designing and consuming REST APIs.

• Familiarity with deploying and operating containerized applications using Docker and Kubernetes.

• Experience with CI/CD pipelines such as Buildkite.

• Proven ability to collaborate via GitHub using pull requests, code reviews, and branching workflows.

• Capability to write, debug, and maintain code in Python and JavaScript.

• Proficient in using SQL for data investigation, transformation, and validation.

• Effective use of LLMs and AI-assisted development tools, with an understanding of their strengths and limitations.

• Experience with APIs, databases, and system integrations.

• Ability to troubleshoot failures in interconnected systems.

• Comfortable utilizing the command line, Git, GitHub, and issue-tracking tools.

• Strong communication skills with both technical and nontechnical stakeholders.

• Proficient in creating useful documentation and clearly articulating progress, trade-offs, and outcomes.

• Ability to take ownership of assigned projects, ensure commitments are met, identify blockers early, and propose process improvements.

🏝️ Benefits

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried roles.

• 80 hours of paid sick time per year for salaried roles.

• Wellness expense reimbursement.

• Comprehensive benefits package.

• Premium healthcare.