Senior Associate, Client Support Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with daily operations throughout the trade lifecycle for equities, fixed income, and options.

• Oversee and maintain FIX connectivity, including conducting session checks, log reviews, and troubleshooting messages.

• Aid in client onboarding, certification, and testing for FIX connections, while receiving guidance for more intricate setups.

• Address issues related to order and execution flow across both internal and external systems.

• Facilitate CAT and FINRA reporting processes through designated reviews, reconciliations, and follow-up on issues.

• Examine connectivity problems involving network circuits, latency, and routing.

• Collaborate with network teams on circuit migrations, failovers, and resolution of incidents.

• Act as the primary contact for daily client issues concerning trade processing, FIX connectivity, and reporting.

• Relay updates to both technical and business stakeholders.

• Elevate complex issues to senior team members as needed.

⛳️ Requirements

• Typically, a minimum of 3 to 5 years of relevant experience in trade support, trading operations, or a comparable capital markets environment.

• Solid understanding of the trade lifecycle for equities, fixed income, and options.

• Background in broker-dealer or capital market settings.

• Practical experience with the FIX protocol, including session connectivity, message flows, and troubleshooting.

• Familiarity with Linux/Unix systems and basic networking principles.

• Experience in incident management, issue documentation, and root cause analysis.

• Strong communication skills and ability to manage stakeholders effectively.

• Preferred: Experience with Mainframe technologies, including navigating Mainframe online environments for job monitoring, data retrieval, and issue triage.

• Preferred: Knowledge of TSO/ISPF commands.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive work environment.

• Competitive salary and performance-based incentives.