Coordinator II, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding client service and act as the primary liaison for assigned pharmaceutical companies, contract research organizations, and academic medical centers.

• Offer direct assistance and guidance to clients to facilitate the IRB review process.

• Interpret IRB decisions and processes for clients to ensure consistent and timely communication.

• Act as the main contact for Sponsors, CROs, and Principal Investigators on designated studies.

• Provide support on additional studies as required and serve as the key contact for assigned submissions.

• Perform administrative reviews of protocol and site submissions by thoroughly reading, analyzing, and understanding protocol requirements and associated documentation.

• Exhibit a comprehensive understanding of various types of protocol and site submissions.

• Record and implement client-specific modifications and process change requests for approved protocols.

• Oversee vendor relationships and documentation related to foreign-language translations.

• Work in conjunction with the quality assurance team to reduce errors.

• Respond to clients within 24 hours of receiving emails or voicemails.

• Elevate customer or timeline concerns to management.

⛳️ Requirements

• Minimum of two (2) years of experience in an IRB or clinical research environment, including the application of regulations to safeguard human subjects.

• Intermediate level of computer proficiency.

• Strong knowledge of the MS Office Suite, particularly Word and Outlook.

• Capability to effectively utilize a proprietary system.

• Certified IRB Professional (CIP) or the ability to achieve CIP certification within one (1) year of eligibility (preferred).

• Ability to remain seated or standing for prolonged periods at a fixed workstation.

• Ability to regularly lift, carry, and lower items weighing up to 10 lbs.

• Capacity to learn and understand basic instructions.

• Strong focus and attention to tasks and responsibilities.

• Proficient in verbal communication, active listening, comprehension, and response skills.

🏝️ Benefits

• Eligibility for variable bonuses.

• Comprehensive health coverage.

• Paid holidays.

• Reasonable accommodations for applicants with disabilities.

• A workplace culture that values inclusivity and collaboration.