Senior Associate, Business Operations & Analytics

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a strategic partner and analytical support to operations leadership, converting raw operational challenges into organized frameworks and actionable recommendations.

• Generate complex SQL reports and utilize Python to streamline operational workflows, derive actionable insights, and create forecasting models.

• Develop and maintain forecasting, staffing, and resource allocation models to inform operational and strategic decisions.

• Create and enhance operational workflows and conduct ad-hoc analyses.

• Design tools to effectively prioritize work for support operations personnel.

• Establish revenue and scheduling objectives across the organization.

• Translate intricate data into clear and compelling narratives for executive and cross-functional audiences.

• Identify performance gaps, inefficiencies, and growth opportunities, proposing necessary corrective actions.

• Manage high-visibility projects and analyses from inception through execution and evaluation.

• Develop pricing models to assess ROI, employ geospatial heatmaps for new office location decisions, and optimize provider compensation frameworks.

• Collaborate with field operations leaders to align staffing and scheduling with service objectives, productivity goals, and budget constraints.

• Create and maintain dashboards, reports, and tools that monitor field efficiency, utilization, and staffing key performance indicators (KPIs).

• Report directly to the Strategy and Operations Manager, with visibility to the Chief Operating Officer.

⛳️ Requirements

• 2–4 years of experience in data analytics, business intelligence, data science, business operations, or a similar analytical and technical position.

• Strong expertise in SQL for database querying.

• Proficient in Python for data manipulation, modeling, and workflow automation.

• Experience in healthcare, logistics, or field-based services is advantageous.

• Advanced skills in Excel or Google Sheets: complex modeling, scenario analysis, and dynamic dashboards.

• Familiarity with Power BI, Tableau, or comparable data visualization tools is a significant plus.

• Capability to construct a model and effectively communicate its implications to a Regional Manager who may not be spreadsheet-savvy.

• Structured problem solver adept at framing issues and transforming complex qualitative challenges into quantitative hypotheses.

• Comfortable navigating ambiguity, managing multiple priorities, and engaging in cross-functional collaboration.

• Exceptional communicator with an executive presence.

• Ability to distill complex findings into succinct and actionable recommendations, influencing senior leadership.

• Inquisitive, resourceful, and driven to continuously improve and optimize outcomes.

• Bachelor's degree in business, economics, operations, data analytics, or a related quantitative discipline.

🏝️ Benefits

• Equity + performance bonus.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan with a 3% match.

• Life Insurance.

• Generous Paid Time Off.

• High-growth trajectory with real opportunities for advancement as the company scales.