Senior Application Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver advanced technical assistance by collaborating with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve intricate customer incidents.

• Engage in major incident response and conduct root cause analyses.

• Assess business, product, and customer needs to create scalable, maintainable, high-performing, and interoperable technical solutions.

• Work alongside Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and maintain enhancements and defect resolutions.

• Review emerging technologies and suggest enhancements to tools, frameworks, coding standards, and software development methodologies.

• Lead continuous improvement efforts.

• Provide technical guidance and mentorship to developers and Tier 1/Tier 2 support teams.

• Decompose technical tasks and act as the main technical escalation point for project issues, delivery updates, and complex production challenges.

• Maintain and refine development frameworks, technical documentation, and operational procedures.

• Ensure that solutions adhere to security, privacy, quality, performance, and architectural standards.

• Mentor junior developers and co-op students through code reviews, technical advice, and career development.

• Take part in an on-call production support rotation and offer after-hours assistance for critical production incidents.

• Identify root causes, analyze alternatives, and implement effective technical resolutions.

• Safeguard confidential information and utilize it solely for employment-related responsibilities.

⛳️ Requirements

• Post-secondary education in Computer Science, Engineering, Mathematics, or a related discipline, and/or equivalent professional experience.

• Over 8 years of experience in Software Development using Java.

• Proficient in developing software applications, as well as unit and functional testing practices.

• Experience in comprehensive feature development.

• Background in building complex systems.

• Experience with HL7 (V2, FHIR) is highly preferred.

• Familiarity with Hibernate, Spring, REST web services, and Git is advantageous.

• Experience in a support/troubleshooting role is a plus.

• Preference will be given to candidates located in Ontario.

🏝️ Benefits

• Remote Work Environment.

• Flexible Time Away From Work Policy, including PTO, Personal, and Sick Days.

• Competitive Salary along with Health/Medical Benefits.

• RRSP/TFSA/401K Employee Contribution.

• Life and Disability Insurance.

• Employee Assistance Program.

• FHIR Study Program and Skillsoft Learning.

• Super HAPI Fun Club.

• Workplace accommodations during interviews and while working.