Field Application Engineer II

This is a fully remote position, open to applicants in Tennessee, +1 more location.

📋 Description

• Assist in the deployment, installation, commissioning, troubleshooting, servicing, and compliance with codes of Generac home energy solutions, encompassing generators, solar systems, storage, and load management systems.

• Provide on-site assistance for the installation, commissioning, startup, and troubleshooting of home energy systems and related equipment.

• Record installation, commissioning, service, and support activities in comprehensive field reports.

• Address complex issues both on-site and via phone, email, and virtual support; collaborate on escalated matters.

• Maintain communication with dealers, installers, and service providers to enhance product adoption, installation quality, and customer satisfaction.

• Conduct technical training sessions for customers, dealers, distributors, and internal teams.

• Evaluate electrical one-line diagrams, load calculations, transfer switch configurations, and installation plans specific to sites.

• Collaborate with Product Development, Engineering, Service, and Quality teams on product launches, field evaluations, dealer audits, root-cause investigations, and reliability enhancements.

• Review training materials, installation manuals, service documentation, technical bulletins, and customer-facing content for technical precision.

• Provide technical guidance to sales associates, dealers, contractors, distributors, and service organizations.

• Identify technical, regulatory, permitting, utility interconnection, and code-compliance challenges and coordinate resources to address them.

• Mentor members of the Field Application Engineer I team.

• Travel up to 75%, including day trips and regional travel, with potential trips to Canada.

⛳️ Requirements

• An associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical area is preferred.

• A minimum of 3 years experience in supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.

• Proficiency in reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.

• Familiarity with home standby generators, automatic transfer switches (ATS), load management, generator controls, and related electrical infrastructure.

• Experience in technical support, field service, field applications engineering, or technical training within the power generation, electrical, construction, or energy sectors.

• Proven experience in delivering technical training to contractors, dealers, distributors, or customers.

• Ability to diagnose electrical, mechanical, communication, and control issues in generator systems.

• Proven experience collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales teams.

• Experience with field investigations, product validation, new product introductions, and continuous improvement processes.

• Certification or training from generator manufacturers such as Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar organizations is preferred.

• Familiarity with credentials such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent (additional credentials are advantageous).

• Strong understanding of residential and commercial electrical systems.

• Ability to interpret schematics and work with high voltage and measurement equipment, including oscilloscopes, meters, and loggers.

• Knowledge of remote monitoring, connected devices, and network communications used in power generation equipment.

• Competence with NEC and relevant utility interconnection standards.

• Familiarity with natural gas and propane fuel systems, generator sizing, load calculations, and backup power applications.

• Proficiency in Microsoft Office and the ability to learn other computer systems.

• Clear, accurate, and timely communication in English is essential.

• Candidates must not require sponsorship at any time, including OPT or H1B transfer.

• A valid driver’s license and successful passing of MVA checks are mandatory.

• Ability to travel up to 75% is required.

• Capability to stand, walk, stoop, bend, kneel, reach above the shoulders, lift up to 50 pounds, and work outdoors frequently.

• A professional home office setup and secure storage for job-related tools and materials are necessary.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities to learn new technologies.

• Opportunities to contribute to the success of the business and its customers.