Senior Application Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance for essential applications in the production environment;

• Continuously assess system health, identifying and addressing operational risks;

• Analyze, troubleshoot, and resolve incidents of varying complexities;

• Investigate the root causes of failures and recommend corrective and preventive measures;

• Monitor logs, metrics, alerts, and indicators of application availability;

• Ensure adherence to SLAs and maintain service continuity;

• Collaborate with development, infrastructure, architecture, and business teams to resolve issues;

• Support deployment, validation, and post-production monitoring activities;

• Document incidents, operational procedures, and action plans;

• Identify opportunities for automation and the continuous enhancement of application support processes;

• Respond to critical situations with agility and effective prioritization skills.

⛳️ Requirements

• A minimum of 5 years of experience in systems and application support;

• Experience in monitoring and supporting production environments;

• Experience in analyzing, troubleshooting, and resolving incidents;

• Proficiency in analyzing logs, identifying failures, and performing root cause analysis;

• Ability to thrive under pressure and manage multiple critical demands simultaneously;

• Knowledge of distributed application architectures and integrations;

• Experience with REST APIs and microservices;

• Familiarity with relational databases (SQL Server, Oracle, or similar);

• Experience using monitoring and observability tools;

• Strong communication skills for effective collaboration with multidisciplinary teams, business stakeholders, and clients;

• A proactive, collaborative mindset focused on continuous improvement;

• A plus: experience in high-availability and mission-critical environments;

• A plus: understanding of ITIL processes and practices;

• A plus: experience in the financial services sector;

• A plus: familiarity with observability, monitoring, and incident management tools;

• A plus: knowledge of cloud environments (AWS, Azure, or GCP);

• A plus: experience in automating operational routines;

• A plus: excellent communication skills for direct engagement with senior client management.

🏝️ Benefits

• Multi-benefit card – choose how and where to use it.

• Tuition assistance for undergraduate, graduate, MBA, and language programs.

• Certification incentive programs.

• Flexible working hours.

• Competitive salaries.

• Annual performance reviews with a structured career development plan.

• International career opportunities.

• Wellhub and TotalPass.

• Private pension plan.

• Childcare assistance.

• Medical insurance.

• Dental insurance.

• Life insurance.