Senior Application Processor

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage complex or exception-based applications independently, from intake to approval.

• Lead initiatives for continuous improvement, including workflow redesign, documentation updates, and automation possibilities.

• Analyze and validate detailed documentation, including income, assets, credit, and third-party verifications.

• Oversee user acceptance testing (UAT), defect validation, and operational readiness for technology releases.

• Act as a subject matter expert for processing guidelines, systems, and workflow inquiries from Level 1 agents.

• Collaborate with technical teams on system tools, automation features, and reporting dashboards.

• Conduct root-cause analyses on recurring system or data integrity issues and implement corrective measures.

• Assist in developing business rules for eligibility verification and application routing logic.

• Partner with Program, Compliance, Data, IT, and Customer Support teams.

• Document technical workflows, standard operating procedures, and system guides.

• Lead or assist in internal audits and data quality assessments.

• Provide onboarding assistance, technical training, and process guidance to Level 1 team members.

• Support external vendors as needed.

• Collaborate across functions to ensure processes align with strategic objectives.

⛳️ Requirements

• 3–5 years of experience in application processing or equivalent background.

• Proven success and a solid track record in professional and life experiences related to specific job functions, projects, or industries.

• Military service may substitute for professional experience and/or formal educational requirements.

• Strong analytical, communication, and problem-solving abilities.

• Advanced knowledge of documentation, underwriting guidelines, or policy frameworks.

• Expertise in reviewing and validating documentation to ensure regulatory compliance.

• High technical proficiency with internal databases, application processing systems, and decision-support tools.

• Experience in leading or supporting system testing, issue resolution, and process mapping initiatives.

• Ability to mentor junior staff and support cross-functional projects.

• Advanced Excel skills and familiarity with data analysis/reporting tools are preferred.

• A valid driver's license and proof of insurance may be required, depending on job responsibilities.

• Must be able to lift up to fifteen (15) pounds.

• Frequent use of office machinery, including telephone, computer, and printer.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• HSA, FSA, and Lifestyle Spending Accounts available.

• 401(k) plan with company matching contributions.

• 14 paid holidays throughout the year.

• Care and Parental Leave offered.

• Flexible Leave policy in place.

• Options for remote work.

• Mentorship programs available.

• Management training opportunities.

• Professional development resources provided.

• Dedicated coaching team to support employee growth.

• Employee-led committees to foster engagement.

• Recognized for an award-winning workplace culture.