Senior Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in the design and configuration of business systems, including upgrades and enhancements for designated technology platforms.

• Act as the primary point of support for application end-users.

• Identify and resolve application-related issues and those affecting other application teams.

• Conduct impact analysis for proposed changes.

• Build and test modifications to the system.

• Recognize opportunities for platform performance enhancements to facilitate business processes and requirements.

• Lead the estimation process for enhancement or support requests.

• Oversee workflow design, configure and test system changes, and analyze technical challenges.

• Collaborate with business stakeholders and software vendor implementation teams.

• Develop a deep understanding of operational needs and enhance workflows through technological solutions.

• Participate in training sessions and assist end users.

• Troubleshoot inquiries and issues.

• Provide end-user support via tracking systems.

• Review project and issue statuses with project leadership.

• Assign or delegate configuration tasks and other responsibilities to Application Analysts or Managed Services team members.

• Serve as a representative for the Applications Manager during incident or problem resolution.

• Mentor junior analysts while providing peer leadership.

• Lead the internal design and documentation of processes for ongoing IT enhancements.

• Uphold the company's mission and values, ensuring adherence to the Quality Management System.

• Collaborate within a cross-functional team, communicating effectively with project leadership, subject matter experts, and key stakeholders.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field; or a high school diploma/general education diploma combined with 4 years of relevant experience in lieu of a Bachelor's degree.

• Over 5 years of experience in developing or configuring technology solutions, whether in an application analyst role or project delivery capacity.

• Subject Matter Expert in one or more areas: patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Possess or be able to obtain relevant Epic software application(s) certification within 8 weeks of hire.

• Authorization to work in the United States without sponsorship.

• Proven ability to perform the Essential Duties with or without accommodation.

• Preferred: relevant Epic certifications, particularly in Epic Cheers, MyChart, and Care Everywhere.

• Experience in configuring business systems software within a life sciences, healthcare, or related industry.

• Professional working knowledge in Healthcare or Biotechnology.

• Professional working knowledge of agile delivery methodologies.

• Ability to work during standard business hours and be on-call, including potential for nights and weekends.

• Willingness to travel approximately 5% of working time.

• Capability to lift up to 10 pounds for about 5% of a typical working day.

• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

• Comply with applicable personal protective equipment requirements.

🏝️ Benefits

• Equal employment opportunity protections.

• Standard work shift.

• Remote work arrangement.

• Travel approximately 5% of working time.