EPIC HB/PB Application Analyst Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, inspire, and develop a team of Epic analysts dedicated to supporting Acute Care members.

• Oversee projects, establish priorities, provide feedback, manage performance, and facilitate development and training.

• Create efficient workflows and address or alleviate complex challenges.

• Oversee member relationships and act as the primary escalation point for member-related issues.

• Organize learning deliverables for annual forums and relevant conferences.

• Onboard new personnel and monitor team, project, and individual performance objectives.

• Identify and encourage process enhancements.

• Plan go-live strategies and coverage support for new installations and legacy expansions.

• Create features and workflows while making design decisions.

• Address advanced and intricate integration JIRA and Help-Desk tickets.

• Collaborate with Help Desk, Product, Epic Clinical, and other OCHIN teams.

• Track ticket metrics, SLAs, SLEs, and assignments.

• Conduct routine builds and configurations in Epic and related products.

• Facilitate working sessions with members to resolve complex integration work orders and support challenges.

• Provide workflow solutions along with hands-on system training.

• Document build specifications, team processes, and intricate clinic workflows.

• Perform Quality Assurance on complex builds, Service Update modifications, and other work orders.

• Offer on-site support during Go-Lives and Mock clinics.

• Conduct member training sessions and lead workgroups.

• Mentor, coach, and train less experienced analysts.

• Develop and disseminate workflow best practices.

• Travel as necessary to support off-site software installations.

• Assist Project Managers in assessing system capabilities.

• Build, design, test, and document new system functionalities.

⛳️ Requirements

• A minimum of 3 years of experience in a similar or relevant analyst role.

• At least 1 year of supervisory experience is highly desirable.

• Work experience in Healthcare IT is required.

• Intermediate proficiency in Microsoft Excel.

• Epic HB or PB Resolute certification is mandatory.

• Experience in PB Claims or HB Claims is preferred.

• The ideal candidate should possess a minimum of 5 years of experience as an Epic Resolute HB/PB Applications Analyst.

• Ideally, at least 3 years of experience in Epic Resolute module build.

• Completion of a 50–60-minute competency assessment is required before the team interview.

• Proficiency in reading, speaking, writing, and understanding English.

• Capability to work independently and efficiently from a home office.

• High-speed internet service is necessary.

• A distraction-free work environment is required.

• Willingness to travel nationally as needed.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional growth and advancement.

• Comprehensive benefits package.

• Fully remote work-from-home arrangement.

• Virtual home-office environment.

• Support for national travel related to Go-Live installations or training as needed.