Senior Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and configure business systems, including upgrades and enhancements for designated technology platforms.

• Act as the main support contact for application users.

• Detect, troubleshoot, and resolve issues related to applications and across applications.

• Conduct impact analysis for proposed changes.

• Develop and test modifications to systems.

• Recognize opportunities for platform performance improvements to facilitate business processes.

• Lead the estimation process for enhancement and support requests.

• Direct workflow design and analyze technical challenges.

• Collaborate with business systems stakeholders and implementation teams from software vendors.

• Gain insights into operational needs to enhance business workflows using technology.

• Engage in training sessions and assist end users.

• Offer end-user support through tracking systems.

• Review project and issue progress with project leadership.

• Assign or delegate configuration and other tasks to Application Analysts or Managed Services team members.

• Represent the Applications Manager during incident or problem resolutions.

• Mentor junior analysts and colleagues.

• Spearhead internal process design and documentation for ongoing IT enhancements.

• Collaborate with cross-functional teams and maintain communication with project leaders, subject matter experts, and key stakeholders.

• Adhere to the company's mission, values, and Quality Management System policies and procedures.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field; alternatively, a high school diploma/general education diploma with 4 years of relevant experience may be considered in place of a degree.

• A minimum of 5 years experience in developing or configuring technology solutions in an application analyst or project delivery capacity.

• Recognized Subject Matter Expert in one or more areas: patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Must possess or be able to obtain relevant Epic software application certification within 8 weeks of hire.

• Authorization to work in the United States without the need for sponsorship.

• Capability to perform Essential Duties with or without accommodations.

• Preferred: relevant certifications, particularly in Epic Professional Billing.

• Preferred: professional working knowledge in Healthcare or Biotechnology.

• Preferred: familiarity with agile delivery methodologies.

• Availability to work during standard business hours and be on-call, including potential nights and weekends.

• Willingness to travel approximately 5% of the time.

• Capacity to lift up to 10 pounds for about 5% of a typical working day.

• Capability to work in front of a computer screen and/or engage in typing for roughly 90% of a typical working day.

• Compliance with applicable personal protective equipment requirements.

• Strong problem-solving, analytical, organizational, interpersonal, and communication abilities.

• Ability to operate in cross-functional and complex matrix environments.

• Eagerness to learn new software applications and adapt to evolving or unclear situations.

🏝️ Benefits

• Remote work arrangement / Individual Office Exception Approved.

• Option to work remotely within the United States.

• Equal employment opportunity protections.