Senior Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in the design, configuration, upgrades, and enhancements of assigned technology platforms.

• Act as the primary support contact for application users.

• Detect and resolve application issues, along with issues affecting other application teams.

• Conduct impact analysis for proposed changes.

• Construct and test system modifications.

• Identify opportunities for platform performance improvements to facilitate business processes and needs.

• Mentor junior analysts and oversee or delegate tasks to other analysts.

• Lead the estimation process for enhancement or support requests.

• Direct workflow design, configure and test system changes, and evaluate technical challenges.

• Coordinate with business stakeholders and software vendor implementation teams.

• Cultivate an understanding of operational requirements and enhance workflows through technological solutions.

• Participate in user training and collaborate with end users.

• Troubleshoot inquiries and issues.

• Provide support for end-user issues documented in tracking systems.

• Review the status of projects and issues with project leadership.

• Delegate configuration tasks and other responsibilities to Application Analysts or Managed Services team members.

• Serve as a delegate for the Applications Manager during incident or problem resolution.

• Spearhead internal process design and documentation to promote ongoing IT enhancement.

• Adhere to the company’s mission, values, and Quality Management System policies and procedures.

• Collaborate within cross-functional teams and communicate effectively with project leadership, subject matter experts, and key stakeholders.

• Maintain consistent and reliable attendance.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field; or a high school diploma/general education diploma combined with 4 years of relevant experience in lieu of a Bachelor’s degree.

• Over 5 years of experience in developing or configuring technology solutions, either as an application analyst or in project delivery.

• Subject Matter Expert in areas such as patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Possession of or capability to obtain relevant Epic software application certification within 8 weeks of hire.

• Authorization to work in the United States without sponsorship.

• Proven ability to execute the Essential Duties of the role with or without accommodation.

• Preferred applicable Epic certifications, particularly Epic Cheers, MyChart, and Care Everywhere.

• Experience in configuring business systems software in life sciences, healthcare, or a related industry is preferred.

• Professional working knowledge in Healthcare or Biotechnology is preferred.

• Familiarity with agile delivery methodologies is preferred.

• Ability to work during normal business hours and be on-call, with the potential for evening and weekend hours.

• Willingness to travel approximately 5% of working time.

• Capacity to lift up to 10 pounds for about 5% of a standard working day.

• Proficiency in working in front of a computer screen and/or performing typing for approximately 90% of a typical working day.

• Ability to comply with relevant personal protective equipment requirements.

🏝️ Benefits

• Equal employment opportunity protections.

• Flexibility to work with or without accommodation.

• Standard work shift.