Senior Application Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Facilitate the estimation of enhancement or support requests.

• Oversee workflow design, configure and test system modifications, and assess technical issues.

• Collaborate with business systems stakeholders and the software vendor implementation team.

• Synchronize business requirements with the delivery of system changes.

• Cultivate an understanding of operational needs and guide the direction for organizational workflows.

• Discover opportunities to enhance business workflows through technological advancements.

• Engage in training sessions and assist end users.

• Resolve problems and address inquiries.

• Offer end-user support for issues logged in tracking systems.

• Review project and issue status with project leadership.

• Assign or delegate configuration tasks and other responsibilities to Application Analysts or Managed Services team members.

• Serve as a representative for the Applications Manager during incident or problem resolution.

• Mentor colleagues and junior analysts, providing leadership in problem-solving scenarios.

• Spearhead internal process design and documentation aimed at continuous IT improvement.

• Collaborate within cross-functional teams and navigate complex matrix environments.

• Adhere to and support the company's Quality Management System policies and procedures.

• Maintain consistent and dependable attendance.

• Exhibit adaptability to evolving end-user business needs.

• Operate telephone systems, computer keyboards, and printers.

• Uphold the company's mission and values through accountability, innovation, integrity, quality, and teamwork.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field; or a high school diploma/general education diploma along with 4 years of relevant experience in place of a Bachelor’s degree.

• Over 5 years of experience in developing or configuring technology solutions in an application analyst or project delivery capacity.

• Subject Matter Expert in one or more areas such as patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Must possess or be able to obtain relevant Epic software application certification within 8 weeks of hire.

• Authorized to work in the United States without sponsorship.

• Capable of performing essential duties with or without accommodation.

• Relevant certifications are preferred, particularly Epic Prelude, Epic Identity, and Epic Eligibility (RTE).

• Professional working knowledge in Health Care or Biotechnology is preferred.

• Familiarity with agile delivery methodologies is preferred.

• Willingness to work standard business hours and be on-call, including potential nights and weekends.

• Ability to travel approximately 5% of the working time.

• Capability to lift up to 10 pounds for around 5% of a typical working day.

• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

• Must comply with applicable personal protective equipment requirements.

🏝️ Benefits

• Opportunity to obtain relevant Epic software application certification within 8 weeks of hire.

• Potential for on-call work that may include nights and weekends.

• Equal employment opportunity protections.