Senior Analyst, PAM MRI Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide thorough technical and functional assistance for the MRI Property Management platform.

• Ensure system availability, data integrity, and an optimal user experience for Property Managers, Accountants, and operational teams.

• Address tickets related to Property Assets and Management business support functions.

• Collaborate with the Level 2 team for advanced support when necessary.

• Present options and resolutions within established service levels and prioritization frameworks.

• Oversee system databases and associated records.

• Generate reports and execute query statements for data analysis.

• Resolve report and database issues effectively.

• Support Account Managers, Finance teams, and Property Managers in verifying record accuracy and updating tables.

• Triage and address Tier 1 and Tier 2 support requests for MRI Windows and MRI Web functionalities.

• Manage basic system user access and troubleshoot access issues.

• Assist in system upgrades, enhancements, and script testing.

• Document testing outcomes and work with MRI vendors or internal development teams to fix defects.

• Keep business support policies and procedures current.

• Maintain process guides, user manuals, and training materials.

• Conduct backup training and implement process enhancements.

• Establish and track personal performance targets and metrics.

• Propose solutions to resolve issues and enhance operations.

⛳️ Requirements

• Bachelor’s degree in Computer Studies, Information Technology, or a related field in application support or business systems analysis.

• Proficient in MRI Windows modules: Lease Administration, Accounts Payable, Accounts Receivable, and General Ledger.

• Basic knowledge of accounting principles, including double-entry bookkeeping, GL codes, and reconciliation processes.

• Strong written and verbal communication skills in English.

• Ability to convey technical concepts to non-technical users.

• Detail-oriented with a high level of accuracy in data management and documentation.

• Adaptability to evolving business needs, system enhancements, and process improvements.

• Excellent problem-solving abilities with a structured and analytical approach to troubleshooting.

• Basic to intermediate SQL knowledge and experience for querying databases, extracting data, and performing data validation is a plus.

• Experience with MRI software, including an understanding of core MRI software functionalities, database structure, and related database schema is advantageous.

🏝️ Benefits

• Remote work arrangement.

• Reasonable accommodations for individuals with disabilities.