This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver Ombuds services to qualified visitors

• Promote equitable and fair treatment for all individuals

• Communicate general trends and emerging issues to management or senior leadership while ensuring visitor confidentiality

• Facilitate dialogue between parties involved in disputes

• Conduct outreach and educational initiatives across OhioRISE regarding the Ombuds Office services and techniques for conflict management and resolution

• Establish and sustain administrative processes for the effective and efficient functioning of the Ombuds Office

• Engage with visitors, act as a strategic thought partner, assist in exploring or formulating conflict-resolution alternatives, provide resources and information about company policies and systems, and support informal conflict resolution and problem-solving

⛳️ Requirements

• Minimum of three years’ experience in practice management or within a behavioral health system of care

• Proficient in using Microsoft Office applications

• Excellent and professional communication skills, both verbal and written

• Proven experience in leading major cross-functional projects involving business owners, executive leadership, and colleagues throughout the organization

• Bachelor’s degree in healthcare or a related field