Senior Analyst, Destination Insights

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Guide customers and stakeholders in comprehending business goals, collecting requirements, defining KPIs, and establishing reporting needs to design data-driven solutions.

• Create, develop, and sustain scalable analytics products, dashboards, reports, KPI frameworks, and repeatable reporting solutions.

• Examine intricate datasets to uncover trends, opportunities, and actionable business insights.

• Convert findings into concise recommendations, narratives, presentations, and customer-facing analytics solutions.

• Collaborate with Data and Engineering teams to specify data requirements, business rules, KPI calculations, and reporting necessities.

• Ensure data quality, business logic, and reporting accuracy through validation.

• Present findings, lead discussions, offer strategic recommendations, and assist in solution adoption.

• Work together with Product, Engineering, Data, Sales, Implementation, and Client Success teams.

• Contribute to the development of repeatable analytics solutions, standards, documentation, and best practices.

• Maintain the confidentiality, integrity, and availability of company information assets.

• Safeguard employee and customer data privacy while completing required privacy training.

⛳️ Requirements

• 5–8 years of relevant experience in analytics, business intelligence, or data analysis, including direct interaction with customers or business stakeholders.

• Bachelor’s degree in analytics, statistics, mathematics, business, or a related discipline, or equivalent practical experience.

• Proficient in SQL for querying and analyzing large datasets, addressing data issues, preparing analysis-ready outputs, and validating business logic and reporting results.

• Familiarity with relational databases, cloud data warehouses, and various data sources.

• Understanding of relational data structures, KPI development, reporting frameworks, and organization of analytics/business intelligence data.

• Practical experience with Tableau, Power BI, Looker Studio, Google Data Studio, or similar platforms.

• Knowledge of data quality management, validation methodologies, and resolving data inconsistencies.

• Working knowledge of data pipelines, data transformations, and cloud data environments.

• Ability to document source-data requirements, business rules, KPI calculations, reporting logic, and acceptance criteria.

• Exceptional communication and presentation skills tailored for non-technical audiences.

• Experience in leading customer and stakeholder discovery, requirements gathering, discussions, and translating business needs into analytical/reporting solutions.

• Capability to independently manage projects and prioritize tasks from conception to delivery.

• Proven success in collaborating with cross-functional teams.

• Strong attention to detail and dedication to continuous improvement.

• Experience in presenting analytical findings and recommendations to customers, executives, or senior business stakeholders.

• Experience leading requirements gathering, stakeholder discovery sessions, and KPI definition workshops.

• Proficiency in Excel, PowerPoint, and similar analytics, reporting, and presentation tools.

• Experience in the tourism or hospitality industry is a preferred qualification.

• Familiarity with hospitality technologies, especially Simpleview CRM and event and meeting technology, is a preferred qualification.

🏝️ Benefits

• Remote-first work environment.

• Employee Resource Groups.

• Coffee with Mark sessions featuring the CEO.

• Microsoft Teams communities focused on wellness, art, pets, family, and parenting.

• Special guest discussions addressing issues affecting employees.

• Inclusive, transparent, and safe workplace culture.