Senior Analyst, Commercial Effectiveness

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead cross-functional programs aimed at commercial growth and optimization from the planning stage through to phased execution.

• Set up governance structures, track decisions, manage risks, and ensure follow-through for the programs.

• Convert reporting requirements into actionable insights by overseeing intake, prioritizing requests, validating outputs, and enhancing data quality.

• Standardize processes for intake, tracking, reporting, and data validation across various regions and functions.

• Perform analyses related to opportunity sizing, segmentation, pipeline, market share, and similar aspects.

• Maintain trustworthy datasets for clients and prospects while collaborating with Data and Analytics teams on dashboards, reporting accuracy, and system integration.

• Create executive-ready updates, recommendations, and presentations for leadership meetings, business planning sessions, steering committees, and sales forums.

• Oversee the structure and frequency of the NPS program, which includes communications, insight consolidation, strategic alignment, tracking, monitoring, and planning for pulse surveys.

• Identify responsible digital and AI use cases and aid in their adoption through governance-aligned implementation strategies.

• Coordinate vendor-supported well-being and employee assistance programs across virtual, hybrid, and onsite environments.

• Assist in proposals and requests for proposals by evaluating operational feasibility and offering advice to Sales and Client Management.

⛳️ Requirements

• A minimum of 3 years of experience in program management, sales enablement, client operations, vendor management, reporting, or a similar business function.

• Proven experience in coordinating multiple workstreams, priorities, and stakeholders within a fast-paced, matrixed environment.

• Strong skills in project management, organization, analysis, problem-solving, and process improvement.

• Excellent written and verbal communication skills, including the ability to prepare reports, presentations, status updates, and recommendations for business stakeholders.

• Detail-oriented with a strong emphasis on data accuracy, quality, and timely delivery.

• Proficient in Microsoft Office applications.

• Experience with customer relationship management, reporting, or business intelligence tools.

• Capacity to work independently while fostering effective partnerships across functions, regions, and external organizations.

• Bachelor's degree in business, communications, marketing, analytics, healthcare administration, or a related field, or equivalent professional experience (preferred).

• Experience in healthcare, insurance, employee benefits, well-being, or employee assistance programs (preferred).

• Familiarity with Salesforce, Qlik, or similar CRM and business intelligence platforms (preferred).

• Experience with customer experience measurement, knowledge management, digital enablement, or responsible AI adoption (preferred).

• Certification in project management, process improvement, analytics, or AI (preferred).

• If working remotely, must have cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits starting from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement available.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence provided.