Senior Analyst, Commercial Effectiveness

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct cross-functional initiatives for commercial growth and optimization from the planning stage through phased implementation.

• Oversee governance, decision tracking, risk management, and follow-up actions.

• Convert reporting requirements into actionable insights by managing intake, prioritizing requests, validating outcomes, and enhancing data quality.

• Standardize processes for intake, tracking, reporting, and data validation across various regions and functions.

• Conduct analyses including opportunity sizing, segmentation, pipeline assessment, market share evaluation, and related studies.

• Maintain accurate datasets for clients and prospects.

• Collaborate with Data and Analytics teams to enhance dashboards, ensure reporting accuracy, and improve system integration.

• Create executive-level updates, recommendations, and presentations for leadership meetings, business planning sessions, steering committees, and sales forums.

• Manage the structure and rhythm of the NPS program, which includes communications, insight consolidation, strategic alignment, tracking, monitoring, and planning for pulse surveys.

• Identify responsible use cases for digital and artificial intelligence and facilitate their adoption through implementation strategies.

• Coordinate vendor-supported well-being and employee assistance programs across virtual, hybrid, and onsite environments.

• Assist with proposals and requests for proposals by verifying operational feasibility and providing guidance to Sales and Client Management.

⛳️ Requirements

• A minimum of 3 years of experience in program management, sales enablement, client operations, vendor management, reporting, or a similar business area.

• Proven experience in coordinating multiple workstreams, managing priorities, and engaging stakeholders in a dynamic, matrixed setting.

• Strong skills in project management, organization, analysis, problem-solving, and process optimization.

• Excellent written and verbal communication skills, including experience in preparing reports, presentations, status updates, and recommendations.

• Keen attention to detail with a focus on data accuracy, quality, and timely delivery.

• Proficient in Microsoft Office applications.

• Familiarity with customer relationship management, reporting, or business intelligence tools.

• Ability to work autonomously and foster relationships across functions, regions, and external organizations.

• Bachelor's degree in a relevant field or equivalent professional experience is preferred.

• Background in healthcare, insurance, employee benefits, well-being, or employee assistance programs is preferred.

• Knowledge of Salesforce, Qlik, or similar platforms is preferred.

• Experience in customer experience measurement, knowledge management, digital enablement, or responsible adoption of artificial intelligence is preferred.

• Certification in project management, process improvement, analytics, or artificial intelligence is preferred.

• Experience in identifying and implementing AI-driven solutions and automation opportunities is preferred.

• For remote work, a cable broadband or fiber optic internet service with a minimum speed of 10Mbps download and 5Mbps upload is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits beginning on the first day.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• A tobacco-free workplace policy.

• Option for remote work arrangements.