Senior AI Documentation Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop and uphold technical documentation for the integration of AI within USMEPCOM processes and operations.

• Collect and confirm technical details in collaboration with the AI Integration Lead, engineers, developers, data specialists, cybersecurity experts, and mission representatives.

• Record AI-driven workflows, detailing inputs, outputs, dependencies, decision points, user actions, and exception paths.

• Create workflow diagrams, process descriptions, implementation guides, operating procedures, and maintenance instructions.

• Document secure data pipelines, outlining data sources, transformations, interfaces, access requirements, dependencies, and operational checks.

• Maintain documentation for model-monitoring procedures, performance metrics, drift indicators, alert thresholds, escalation paths, and corrective measures.

• Document automated multi-step agents, including task sequences, tools, permissions, operating boundaries, approval checkpoints, and failure management.

• Prepare user instructions covering intended uses, expected behavior, limitations, source references, human-review requirements, and escalation procedures.

• Document procedures for installation, configuration, deployment, rollback, troubleshooting, and recovery.

• Maintain descriptions of APIs, application interfaces, data flows, and integration dependencies.

• Coordinate technical reviews to ensure documentation accurately reflects approved designs and implemented functionalities.

• Update documentation following releases, configuration changes, workflow adjustments, incidents, and lessons learned.

• Keep track of document versions, revision histories, review records, approval statuses, and publication schedules.

• Organize documentation repositories to provide access to current, approved information.

• Implement consistent terminology, templates, formatting, and cross-references.

• Collaborate with workforce enablement and training staff to align user guides, job aids, exercises, and technical references.

• Assist in implementation reviews, operational handoffs, knowledge transfers, and documentation readiness assessments.

• Monitor documentation gaps, review comments, outstanding decisions, and corrective actions until completion.

⛳️ Requirements

• Active Secret clearance or higher.

• At least eight years of relevant professional experience.

• Bachelor’s degree in technical communication, English, information systems, or a related field, or an acceptable equivalent.

• Experience in documenting AI workflows.

• Experience in documenting data pipelines.

• Experience in documenting model-monitoring processes.

• Experience in developing operating procedures and user guidance.

• Capability to create and maintain technical documentation that supports AI implementation, workforce use, and ongoing maintenance.

• Ability to work with the AI Integration Lead and technical teams to document AI-enabled workflows, secure data pipelines, and automated multi-step agents.

• Relevant AI or cloud fundamentals certification preferred but not mandatory.

• Training in documentation tools preferred but not mandatory.

• Experience supporting federal or Department of Defense technical documentation preferred but not mandatory.

• Experience documenting knowledge assistants, retrieval workflows, AI agents, or machine learning operations preferred but not mandatory.

• Familiarity with cloud platforms, APIs, authentication, access controls, audit logging, and automated testing preferred but not mandatory.

• Experience in documenting human approval checkpoints, exception handling, troubleshooting, and recovery procedures preferred but not mandatory.

• Experience with SharePoint, Confluence, Markdown, version-controlled documentation, or similar publishing platforms preferred but not mandatory.

• Experience in creating accessible documentation, process diagrams, knowledge articles, and task-based user guides preferred but not mandatory.

• Familiarity with document review, approval, configuration management, and release processes preferred but not mandatory.

• Strong skills in technical interviewing, editing, organization, and stakeholder communication preferred but not mandatory.

🏝️ Benefits

• Regular full-time employment.

• Opportunity to contribute to the integration of AI into USMEPCOM workflows and operations under the ENLIST program.

• Remote work arrangement.

• Preference for candidates located in the Chicago area.