Senior Aeroderivative Customer Service Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues.

• Deliver continuous technical and business support to designated customers within a specific geographic region or coverage area.

• Maintain expertise in the assigned regions, coverage areas, product lines, and relevant configuration installations.

• Collaborate with internal teams to provide comprehensive customer support.

• Shape strategic development for the area of responsibility, including resource management and policy creation.

• Analyze business challenges and suggest best practices to enhance products, processes, or services.

• Keep abreast of industry trends and developments.

• Utilize sound judgment to make decisions and manage complex operational, product management, manufacturing, technology, or engineering tasks.

• Evaluate information quality and pose relevant questions to stakeholders.

• Formulate solutions and recommendations for issues beyond established parameters.

• Leverage internal and external resources to aid in decision-making processes.

• Lead functional teams or projects with minimal resource demands, risk, and complexity.

• Convey challenging concepts and sway opinions on specific topics effectively.

• Encourage others to explore diverse perspectives.

⛳️ Requirements

• Bachelor’s Degree from an accredited university or college, or a High School Diploma/GED with an additional four years of experience in the power generation sector, or an Associate degree with two years of experience in the power generation field.

• At least five years of knowledge and experience in power plant field services or contract performance management.

• Willingness and capability to travel less than 25% of the time.

• Eligible candidates should reside within 1-2 states of the primary locations in California or Houston, TX.

• Legal authorization to work in Canada for positions based in Canada.

• Legal authorization to work in the United States for this role.

• Successful completion of a background check.

• Successful completion of a drug screening, if applicable.

• Experience in Power Plant Operations/Outages and Project Management.

• Exceptional oral and written communication skills.

• Strong interpersonal and leadership abilities.

• Proficient in problem analysis and resolution.

• Capability to lead programs and projects effectively.

• Skills in documentation, planning, marketing, and executing programs.

• Proven project management skills.

🏝️ Benefits

• Discretionary annual bonus.

• Relocation assistance.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company contributions towards retirement.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• Twelve paid holidays.

• Permissive time off.

• Opportunities for professional development.

• Competitive compensation.