Senior Advisor, Product Line Management, Maintenance – Managed Services

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the knowledgeable portfolio advisor for intricate maintenance, managed-service, and resident-engineer opportunities.

• Develop integrated offerings and commercial strategies that link technical support, spare parts, field assistance, resident expertise, managed operations, and automation.

• Oversee the services portfolio strategy, roadmap, lifecycle, and commercial performance.

• Construct detailed Profit and Loss statements for complex service opportunities, encompassing scope, resources, costs, pricing, risk, revenue recognition, and margin.

• Track portfolio-level P&L and financial Key Performance Indicators (KPIs); assess trends and variances.

• Relate opportunity-level financial decisions to portfolio revenue, margin, mix, investment priorities, and profitability.

• Convert customer, regional, delivery, product, and market signals into portfolio requirements and investment suggestions.

• Direct or oversee New Service Introduction initiatives from the business case stage through to the post-launch evaluation.

• Collaborate with Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management, and regional leadership.

• Assist with complex opportunities and RFx responses by providing positioning, scope, commercial rationale, and delivery alignment.

• Establish portfolio KPIs and propose corrective measures and growth priorities based on data, competitive insights, and customer feedback.

• Formulate and manage commercial models that involve terms, coverage, consumption, service levels, risk, third-party content, and cost-to-serve.

• Make decisions regarding standard versus custom constructs, exclusions, transitions, renewals, and scalable delivery models.

• Collaborate with GCC, NOC, field services, renewals, delivery, and regional stakeholders to enhance service performance and customer outcomes.

• Identify opportunities to link maintenance and managed services with new products, installed-base transitions, and strategic account plans.

• Mentor P3 and P4 Product Line Managers (PLMs) and review significant quotes, business cases, and portfolio modifications.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience.

• Generally, 10+ years of relevant experience in telecommunications, technical support, managed services, product management, or service portfolio.

• Profound understanding of maintenance, technical support, spare parts, managed operations, and resident-engineer models.

• Strong grasp of recurring-revenue economics, P&L, pricing, risk, and commercial terms.

• Extensive experience in leading customer-facing pre-sales, deal strategies, and commercial activities in B2B technology.

• Proven ability to create P&Ls for complex recurring-service opportunities and interpret the complete Maintenance and Managed Services P&L, including pertinent business drivers, trends, and risks.

• Demonstrated leadership in significant cross-functional initiatives and critical customer decisions.

• Exceptional executive communication, negotiation, facilitation, and analytical skills.

• Experience with multi-vendor support, NOC/AIOps, predictive assurance, or automation-enabled support.

• Familiarity with support tiering, service-level constructs, entitlement, renewals, and installed-base analytics.

• Experience with partner ecosystems and global delivery models.

🏝️ Benefits

• Development opportunities.

• Flexible work arrangements.

• Medical, dental, and vision plans.

• 401(K) (USA) & DCPP (Canada) with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other leaves of absence.

• Discretionary incentive bonus eligibility for non-sales employees.

• Sales commission eligibility for sales employees.