Senior Advisor, Product Line Management, Implementation Services

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Serve as the top-level resource for implementing complex or high-risk opportunities, making service design choices, and addressing business challenges.

• Transform the changing deployment needs of customers into sustainable, profitable, and unique services.

• Offer expert advice across various domains including optical, routing and switching, software, Navigator/MCP, and multi-domain implementation settings.

• Oversee the strategy, roadmap, lifecycle, and commercial success of the services portfolio.

• Create comprehensive P&L statements for intricate service opportunities.

• Track portfolio-level P&L and financial KPIs, spotting trends and discrepancies.

• Link financial decisions at the opportunity level to the overall business outlook and profitability.

• Interpret inputs from customers, regions, delivery, products, and market indicators into portfolio requirements and investment suggestions.

• Lead or manage New Service Introduction initiatives from business case development to post-launch evaluations.

• Collaborate with teams across Sales, Services, Delivery, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management, and regional leadership.

• Assist with complex opportunities and responses to RFx requests.

• Establish portfolio KPIs and propose corrective measures and growth priorities.

• Define consistent deployment and migration patterns, estimation methods, work packages, automation opportunities, and commercial frameworks.

• Address ambiguous cross-portfolio challenges related to scope, effort, acceptance, dependencies, delivery risk, and margins.

• Guide and mentor P3 and P4 PLMs.

• Represent Implementation Services in key customer interactions and executive reviews.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience.

• Generally, 10+ years of pertinent experience in telecommunications, professional services, product management, or service portfolio management.

• Proven expertise in implementation, deployment, and migration services, accounting for both commercial and delivery factors.

• History of successfully leading significant, complex, cross-functional projects with minimal guidance.

• Strong financial expertise, encompassing P&L, pricing, costing, margin, and investment analysis.

• Proven capability to construct opportunity-level P&Ls and analyze the complete portfolio P&L.

• Excellent written, presentation, facilitation, and customer engagement abilities at the executive level.

• Familiarity with Ciena optical, routing and switching, software, and Navigator/MCP portfolios.

• Experience with automation, telemetry, AI-assisted operations, or repeatable deployment tools.

• Background in developing global rate cards, estimation models, or partner-supported delivery strategies.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements available.

• Comprehensive medical, dental, and vision plans.

• 401(K) (USA) with company matching.

• DCPP (Canada) with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other types of leave.

• Eligibility for discretionary incentive bonuses for non-Sales employees.

• Sales commission eligibility for Sales roles.