Senior Accounts Receivables and Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio comprising high-volume, high-risk, and escalated accounts.

• Investigate, analyze, and resolve intricate discrepancies related to billing, payments, eligibility, and account reconciliation.

• Act as a subject matter expert for members of the Collections team.

• Offer guidance, share best practices, and assist with challenging collection issues.

• Examine delinquency trends and recurring account problems to uncover root causes.

• Collaborate with Billing, Cash Application, Client Services, Account Management, and other internal departments.

• Track collection performance and aging trends.

• Aid in optimizing workflows and enhancing process improvement initiatives.

• Keep comprehensive documentation of collection efforts, dispute investigations, account resolutions, and customer interactions.

• Facilitate dispute resolution and enhance team performance through coaching and workflow direction.

⛳️ Requirements

• Minimum of 5 years of experience in collections or accounts receivable.

• Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or equivalent professional experience.

• Proven experience in managing complex accounts.

• Strong analytical and leadership skills.

• Proficient in Microsoft Office, including intermediate Excel skills (VLOOKUP, XLOOKUP, INDEX/MATCH, Pivot Tables), Outlook, Teams, and SharePoint.

• Familiarity with AR systems.

• Capability to learn and navigate various systems and databases.

• Reliable internet connection with a minimum of 50 Mbps download and 10 Mbps upload while hardwired and not utilizing a VPN.

• Experience in the vision, dental, healthcare, insurance, or benefits administration sector (preferred).

• Background in premium billing, membership billing, or group insurance billing operations (preferred).

• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems (preferred).

• Support experience for commercial groups, government accounts, municipalities, schools, or retiree programs (preferred).

• Exposure to process improvement, automation projects, or workflow optimization initiatives (preferred).

• Familiarity with audit support and internal control processes (preferred).

🏝️ Benefits

• Opportunities for skill development, leadership training, and philanthropic engagement.

• Comprehensive medical, dental, supplemental health, life, and vision insurance for you and your dependents with no waiting period.

• Life and disability insurance coverage.

• 401(k) plan with company matching contributions.

• Tuition reimbursement program.

• Paid parental leave policy.

• Backup family care support.

• Flexible time off arrangements.

• Flexible dress code and remote work policies.

• Access to Employee Resource Groups.

• Opportunities for social responsibility and community volunteering.