Senior Account Specialist – LTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in daily communication with both internal and external clients.

• Maintain a high volume of activity via phone and email through the CRM system.

• Research, identify, and seize profitable opportunities.

• Provide explanations and consultations to customers regarding fees, products, and services.

• Troubleshoot and assist customers during service disruptions.

• Foster positive and supportive customer experiences.

• Build partnerships with key executives and decision-makers within customer accounts and territories.

• Collaborate with sales, account management, and other support teams.

• Navigate and utilize carrier systems and websites effectively.

• Acquire and apply carrier-specific knowledge.

• Manage escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge.

• Advise customers on how to avoid service disruptions, understand carrier nuances, and stay informed about current industry standards.

⛳️ Requirements

• Prior experience working directly with customers.

• Excellent collaboration and communication skills across various levels.

• Ability to work effectively as part of a team.

• Exceptional verbal and written communication abilities.

• Customer-focused and solution-oriented mindset.

• Dedication to continuous improvement.

• Strong growth mindset with a willingness to learn and be coached.

• High School diploma or GED is required.

• Bachelor’s degree in communications, business, marketing, or other related fields is preferred.

• Capability to adapt to a changing environment.

• Strong skills in prioritization, organization, and time management.

🏝️ Benefits

• Consistent Monday to Friday work schedule, with no weekend commitments.