Senior Account Manager – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for daily communication and oversight of partner accounts.

• Utilize data to develop strategic media plans and proposals.

• Manage project implementation and execution of strategies and campaigns.

• Create and evaluate campaign reports, translating findings into actionable insights and recommendations.

• Conduct business reviews and strategic check-ins both virtually and in-person.

• Develop presentations that highlight results and recommendations.

• Organize meeting agendas, send follow-ups with next steps, and ensure stakeholders remain on track.

• Onboard new partners and train both new and existing stakeholders on best practices.

• Collect partner feedback and relay it to the product team.

• Cultivate long-term relationships with partners.

• Manage relationships with major animal health pharmaceutical, nutraceutical, diagnostic laboratory, and prescription diet brand partners.

• Collaborate with Data Scientists to develop campaign strategies and report on outcomes.

• Introduce partners to Vetcove’s e-commerce technology, cashback initiatives, loyalty measurement, visual analytics, and sales enablement tools.

⛳️ Requirements

• Bachelor's Degree.

• Over 7 years of experience in account management.

• Proven experience in creating client-facing reports and business reviews that include actionable insights.

• Skill in developing concise, well-designed presentations.

• Strong analytical abilities and comfort in handling campaign data.

• Excellent writing, speaking, and presentation skills.

• Experience in gathering and documenting client requirements and conveying them to internal teams.

• Highly organized, proactive, and adept at process management.

• A willingness to learn and contribute to defining an emerging function within a rapidly growing startup.

• Must be legally authorized to work in the country for which you are applying.

• Vetcove cannot sponsor work visas.

• Employment is contingent upon successful completion of a background check.

🏝️ Benefits

• Fully remote work within the USA.

• Medical, Dental, and Vision Insurance.

• Automatic 401k contribution.

• Employee referral program.

• Home office setup assistance.

• Bi-annual company retreats.

• Flexible vacation policy.

• Equity options.

• Monthly team events.

• Performance bonuses.

• Comprehensive benefits package.