Customer Success Partner

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with a Strategic CSP to share responsibility for the growth and retention of the shared client portfolio, focusing on the Healthcare Vertical’s key strategic accounts.

• Oversee the complete management of customer accounts and the daily operations of customer background screening programs.

• Cultivate strategic customer relationships while identifying opportunities to enhance SBC’s market presence through additional products and services.

• Design and implement screening programs that align with the organizational goals and needs of clients.

• Structure and execute long-term contracts and agreements to renew and increase revenue.

• Gain an understanding of client organizational dynamics, uncover business models and core initiatives, and facilitate goal achievement using FA products and services.

• Build multi-level relationships with key decision-makers and influencers to ensure retention and stability in relationships.

• Develop strategic account plans aimed at increasing customer revenue and ensuring customer satisfaction.

• Serve as a liaison among clients, internal teams, and partners to provide program guidance.

• Manage client interactions through Salesforce.com.

• Conduct regular business reviews to mitigate client risks and improve screening programs.

• Expand the customer book of business through both revenue retention and the acquisition of new business.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 2+ years of experience in a client-facing role (Preferred).

• Experience in sales and/or sales management.

• Team management experience is advantageous.

• Strong client focus with a commitment to providing an exceptional client experience.

• Consultative selling skills, including the ability to expand account reach, up-sell/cross-sell, and develop new business.

• Proficient negotiation and listening skills.

• Analytical skills to evaluate risk and opportunity, address client needs, analyze performance indicators, and inform strategies and tactics.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office, particularly Excel and PowerPoint.

• Intermediate knowledge of Salesforce.com.

• High level of comfort with technology and software systems.

• Capacity to perform duties under strict deadlines.

• Ability to work collaboratively as part of a team as well as independently.

• Solid understanding of FA production systems.

🏝️ Benefits

• No candidate fees at any stage of the recruitment process.

• Equal employment opportunity with a commitment to maintaining a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation.