Partner Success Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and uphold standards, best practices, and methodologies for Partner Success.

• Create, implement, and take ownership of onboarding, training, and continuous development programs.

• Develop and maintain playbooks, guides, templates, resources, and other execution tools.

• Identify gaps in knowledge, skills, and performance, and devise programs to bridge them.

• Offer coaching and ongoing support to members and leaders of the Partner Success team.

• Foster opportunities for knowledge sharing and continuous learning.

• Define competencies, expectations, and success metrics for Partner Success roles.

• Utilize customer success principles in partner communications and experiences.

• Establish practices that promote long-term relationships, retention, growth, engagement, satisfaction, advocacy, and referrals.

• Develop partner-facing programs, communications, resources, and community initiatives.

• Set and monitor Partner Success KPIs in collaboration with Regional managers.

• Collect partner feedback and convert insights into actionable recommendations.

• Align the Partner Success strategy with Marketing initiatives, messaging, campaigns, content, and communications.

• Collaborate with Sales to facilitate a smooth transition from business development to onboarding and ongoing success.

• Work with Operations, Product, Finance, and other teams to address partner experience challenges.

• Ensure that company changes are communicated and integrated into training and resources.

• Assess workflows to enhance efficiency, consistency, and partner experience.

• Monitor enablement effectiveness and its business impact.

• Lead enablement initiatives for new programs, processes, tools, and organizational changes.

• Simplify complex information into practical guidance and actionable resources.

⛳️ Requirements

• Over 6 years of experience in Partner Success, Customer Success, or a related field within Education or EdTech.

• At least 2 years in a senior-level position responsible for training, coaching, enablement, or team development.

• Proven experience in building and executing training, onboarding, or enablement programs.

• Strong knowledge of partner/customer lifecycle management and relationship development.

• Demonstrated ability to work collaboratively across various functions.

• Exceptional project management and organizational skills.

• Outstanding written and verbal communication abilities.

• Comfortable operating in a fast-paced, dynamic environment with a high level of autonomy.

• Preference given to candidates located in the Eastern Time Zone.

• Must not require employment visa sponsorship now or in the future.

🏝️ Benefits

• Comprehensive medical coverage plan options fully paid for employees, with access to over 15 plan types, including PPO, HMO, and HDHP.

• Dental and vision coverage along with ancillary benefits such as short-term disability, long-term disability, and life insurance.

• Generous paid time off (PTO) for rest and rejuvenation throughout the year.

• 12 weeks of paid parental leave.

• One week of paid holiday leave at the end of December for a company-wide closure.

• 11 additional nationally recognized holidays.

• 401(k) plan available.

• Preference for tech tools, including the choice between PC or Mac.

• Hybrid employees are provided catered lunch twice a week.