Senior Account Manager, Commercial Payments

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Assist in the expansion and retention of the Commercial Card portfolio.

• Implement proactive client engagement strategies based on portfolio segmentation, risk indicators, growth opportunities, attrition risks, and business requirements.

• Perform account evaluations that encompass relationship health, utilization trends, spending activities, optimization chances, business growth potential, and attrition risks.

• Recognize and coordinate action plans to address retention issues.

• Establish connections with key client stakeholders.

• Collaborate with Service, Relationship Management, Sales, and Product teams to address issues and safeguard client value.

• Discover opportunities to boost Commercial Card spending, utilization, and relationship value.

• Advocate for pertinent Commercial Payments capabilities, products, and solutions.

• Assist in supplier enablement and the acquisition of supplier files.

• Create and sustain a pipeline of optimization opportunities.

• Generate qualified referrals to Commercial Card Sales, Treasury Management, Commercial Payments, and other banking partners.

• Monitor referral activities and the progression of the pipeline.

• Collaborate on opportunity transitions and client experiences.

• Provide training and guidance to junior Account Managers.

• Foster an inclusive environment that embodies the M&T Bank brand.

• Complete additional related responsibilities as assigned.

⛳️ Requirements

• Bachelor’s Degree with 5 years of experience in Commercial Card/Merchant (or a related relevant product) sales, or alternatively, a combined total of 9 years of education and/or Commercial Card/Merchant (or a related relevant product) sales experience in lieu of a degree.

• Prior account management experience is preferred.

• Adherence to relevant compliance/operational risk controls and Company or regulatory standards and policies.

• Uphold M&T internal control standards, ensuring the timely implementation of internal and external audit points and addressing applicable issues raised by external regulators.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Generous paid time off and holidays.

• Retirement savings plans with company match.