Senior Account Manager – Cloud ERP, AI Experienced

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and nurture relationships with C-level executives at leading customers (A and B account portfolios)

• Facilitate regular Quarterly Business Reviews (QBRs) to evaluate success metrics and explore expansion possibilities

• Create collaborative 12-month roadmaps in partnership with customers

• Proactively identify customer challenges early and promptly escalate them to Product or Support to mitigate churn

• Methodically uncover adoption gaps and potential for additional modules

• Formulate and implement tailored expansion strategies with defined ARR targets for each account

• Collaborate with Presales on technical demonstrations and implementation planning

• Track product health scores and adoption metrics

• Take proactive measures when risk indicators arise

• Record customer objectives and ROI achievements in the CRM

• Focus on securing long-term growth rather than concentrating solely on short-term transactions

⛳️ Requirements

• Minimum of 5 years of sales experience in B2B software, ideally within business software

• Proficient in complex negotiations with larger clients

• Familiarity with business processes in consulting firms, IT service providers, or software companies

• Driven team player with a collaborative approach

• Passionate about ongoing knowledge sharing in a fast-paced environment

• Bachelor’s degree in Business Administration, Business Information Systems, or an equivalent professional qualification

• Relevant AI experience pertinent to the role

• Application must include a cover letter, résumé, and relevant certificates or references

🏝️ Benefits

• Competitive, performance-based compensation (equity participation program planned)

• Corporate fitness program

• Employee discount portal via Corporate Benefits

• Coaching and professional support from managers and executive leadership

• Cloud-based mobile work and virtual meeting options

• Opportunities for personal development and career growth

• Engaging employee events

• Comprehensive onboarding process

• Career advancement opportunities

• Flexible mobile working arrangements