Senior Account Manager, Client Success – Innovative Payor Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and manage innovative relationships with health plans and various healthcare payer clients.

• Act as the main point of contact for onboarding processes, escalation issues, contractual inquiries, and ongoing operational support.

• Organize outreach efforts and follow-up communications with potential partners across internal teams.

• Ensure accurate maintenance of client data, monitor renewals, and produce actionable insights utilizing CRM and analytical tools.

• Track and report on client success metrics, including KPIs, NPS, renewal rates, and adoption statistics.

• Gather and evaluate client feedback to enhance service delivery and product offerings.

• Comprehend customer types, their challenges, and business goals, aligning Labcorp products and solutions to meet their needs.

• Assist in creating customized proposals that feature tailored value propositions and innovative pricing models.

• Spearhead cross-functional initiatives to incorporate new client types into existing processes.

• Collaborate with operations and product teams to ensure client expectations align with product delivery and mitigation strategies.

• Identify opportunities for revenue growth and expanded service adoption in conjunction with sales and product teams.

• Conduct customized operational and financial analytics, focusing on sourcing trends, payment timeliness, contract compliance, and system access.

• Support sales presentations and prepare team members for product and operational specifics.

• Oversee timelines, negotiate internal resources, and fulfill SLAs and client expectations.

• Maintain complex client relationships while identifying growth opportunities within a designated book of business.

⛳️ Requirements

• Bachelor's degree.

• Over 5 years of experience in the healthcare field.

• Familiarity with healthcare regulatory requirements and compliance standards.

• Proven experience in client success or account management, encompassing onboarding and long-term relationship maintenance.

• Capability to handle multiple deadlines and prioritize tasks effectively.

• Advanced business acumen, understanding business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies.

• Strong project management abilities and a track record of leading cross-functional initiatives.

• Comprehensive understanding of health and wellness strategies and their delivery.

• In-depth knowledge of business planning and execution.

• Excellent communication skills with the ability to interact effectively with senior leaders in client organizations.

• Strong leadership qualities and skills in building client relationships.

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.

• Exceptional writing and editing capabilities.

• Highly detail-oriented in writing, editing, and program management.

• Solid understanding of the diagnostic and wellness industries.

• Preferred: Master's level education.

🏝️ Benefits

• Annual bonus under the Labcorp Bonus Plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.