Senior Account Manager – Brand & Marketing Agency

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the main point of contact for designated client accounts on a daily basis.

• Cultivate trustworthy relationships with clients while comprehending their objectives, priorities, and approval procedures.

• Facilitate regular meetings with clients, prepare agendas, document decisions and actions, and provide updates on progress.

• Manage client expectations, gather feedback, and address routine issues autonomously.

• Escalate sensitive, strategic, or commercial issues with well-defined recommendations.

• Retain and expand existing accounts by identifying additional services, projects, and programs.

• Convert project scopes into execution plans that include milestones, responsibilities, dependencies, review stages, and approval timelines.

• Coordinate with internal team members, freelancers, contractors, and external vendors.

• Draft clear briefs in collaboration with strategic and creative leads.

• Oversee multiple simultaneous projects, anticipate potential bottlenecks and resource needs, and ensure timely delivery.

• Keep precise records of actions, decisions, feedback, approvals, and deliverables.

• Organize project documentation, files, and versions, ensuring effective transitions.

• Track project fees, allocated time, external expenses, and outstanding tasks.

• Identify potential budget overruns, assist with invoicing and commercial reporting, and manage requests that fall outside the initial scope.

• Evaluate deliverables for completeness, accuracy, consistency, and alignment with approved briefs.

• Facilitate strategic and creative approvals.

• Enhance delivery processes and maintain practical reporting and administration.

• Support proposals and statements of work with execution plans, resource estimates, scope definitions, and documentation.

• Assist with structured strategic marketing programs and other client interactions.

• Take responsibility for day-to-day account management, project coordination, and delivery within the assigned authority.

• Develop assigned accounts, foster client growth, and lessen the involvement of senior leadership in routine coordination.

⛳️ Requirements

• Demonstrated success in independently managing B2B client accounts and delivering brand or marketing projects within an agency, consultancy, or similar environment.

• Experience overseeing projects from an established brief through planning, creative development, client review, and final execution.

• Strong experience in managing project budgets, timelines, and changes in scope.

• Confidence in engaging directly with senior client stakeholders, asking insightful questions, managing difficult discussions, and communicating effectively.

• Deep understanding of branding and marketing, including the commercial objectives behind the work.

• Capability to interpret complex or technical information and convert it into clear, actionable briefs.

• Exceptional organizational skills, attention to detail, and consistent follow-through.

• Ability to juggle competing priorities, utilize project management tools effectively, and maintain accountability across multiple stakeholders.

• Sound commercial judgement and confidence in working independently within a small, remote team.

• Proactive in taking initiative and seeking broader input or approval when necessary.

• Experience managing clients across international markets, including Asia, North America, and Europe.

• Awareness of cultural differences, business norms, and client expectations across global markets.

• Ability to uncover opportunities within existing accounts and develop them into additional business.

• Experience in automotive, engineering, industrial, or other complex technical sectors is especially valuable.

• Experience coordinating with international stakeholders and external specialists is a plus.

• Sector experience is desirable, but strong account management and project delivery skills are essential.

🏝️ Benefits

• Remote working options available.

• Opportunity to engage in high-profile, challenging projects.

• Genuine autonomy and responsibility in your role.

• Chance to build a reputation within the automotive and broader technical industries.

• Opportunity to contribute to the growth of the agency.