Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of designated accounts as the main point of contact and trusted advisor.

• Enhance the adoption of TriNetX within member organizations through onboarding, training, and workflow integration.

• Promote account retention, growth, and upselling by identifying new use cases and aligning solutions with client needs.

• Establish and nurture relationships with clinical, medical affairs, procurement, and other essential stakeholders.

• Create and implement account plans that cover expansion strategies, relationship maps, and client success metrics.

• Collaborate with delivery, data management, and solutions teams to ensure client satisfaction and successful project results.

• Advocate for customer interests internally and provide actionable feedback on products and processes.

• Monitor account health, renewal risks, and expansion opportunities using Salesforce CRM.

• Represent TriNetX at client meetings, advisory boards, and pertinent industry conferences.

⛳️ Requirements

• Bachelor’s degree.

• Over 10 years of experience in key account management, preferably within healthcare IT or pharmaceutical/CRO settings.

• Strong knowledge of clinical trial processes and Real-World Data (RWD) / Real-World Evidence (RWE) applications.

• Proven success in sales and account development, with the ability to negotiate and finalize renewals/add-ons.

• Outstanding communication and relationship-building abilities across all levels of the organization.

• Tech-savvy with the capability to quickly learn and apply new tools.

• Highly organized, detail-oriented, and proficient in problem-solving.

• Results-oriented, responsible for achieving both short- and long-term goals, and comfortable working both independently and collaboratively.

• Strategic thinker with a proactive, growth-focused mindset.

• Willingness to travel internationally (20–30%).

• Experience managing accounts related to real-world data, clinical trial technology, or SaaS data products (preferred).

• Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech company (preferred).

• Must possess authorization to work in the U.S. as per employment verification requirements.

🏝️ Benefits

• 20%–30% domestic and international travel opportunities.

• Equal Opportunity Employer.

• Participation in E-Verify.