Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of annual account and growth strategies.

• Oversee daily project scopes and operations.

• Lead quarterly business reviews with senior client stakeholders.

• Spot opportunities to enhance existing relationships and secure new business.

• Manage Statements of Work (SOWs), estimates, and change orders.

• Determine project scope and guide discussions with clients regarding scope.

• Handle account budgets and forecasts, ensuring financial viability.

• Oversee cross-functional collaboration with Creative, Media, and Analytics teams.

• Cultivate, maintain, and expand client relationships.

• Project manage and optimize integrated marketing and communications strategies for hospitals and health systems nationwide.

• Act as a trusted advisor and strategic partner to clients.

⛳️ Requirements

• Demonstrated experience leading integrated campaigns including website creation, landing pages, content production, emails, digital ads, videos, animations, and direct mail.

• Experience in leading campaign performance discussions and offering insights and recommendations based on outcomes.

• Proficient in interpreting data from Google Ads, Google Analytics, Facebook, and/or YouTube.

• Skilled in strategizing with clients on messaging, branding, and competitive positioning.

• Capability to manage scope, budgets, and change orders while directing cross-functional teams.

• Experience in handling SOWs, estimates, budgets, forecasts, and profitability.

• Knowledge of marketing strategy, preferably within the healthcare sector.

• Familiarity with interactive and digital media platforms including email, paid search, social advertising, and landing pages.

• Strong active listening abilities.

• Capacity to thrive in a fast-paced, deadline-driven environment and adapt quickly.

• Service-oriented mindset.

• Curious, diplomatic, and resourceful demeanor.

• Strong discipline in time tracking, utilization, and priority management.

• Bachelor’s degree in business, marketing, or a related field.

• A minimum of 5 years of experience in account services within a marketing or advertising agency.

• At least 2 years of independent experience managing client relationships and budgets.

• Healthcare industry experience is preferred but not mandatory.

🏝️ Benefits

• Commitment to equal employment opportunity and nondiscrimination.

• A work environment free from discrimination and harassment.

• Fully remote work arrangement.