Senior Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Drive profitable sales growth and enhance margin expansion within the designated customer portfolio across Lombardia, Piemonte, and Liguria.

• Establish and fortify long-term relationships with high-value customers, influencers, and local decision-makers.

• Generate new customers and markets by leveraging leads and proactively targeting defined customer groups across relevant value chains.

• Secure and expand existing business by identifying new applications, executing projects, and boosting customer loyalty.

• Identify and qualify prospects, convert them into opportunities and purchasing customers, while dedicating significant time to active business development.

• Develop and maintain a high-quality project pipeline and achieve agreed-upon KPIs, including pipeline value, won projects, and customer visits.

• Conduct regular on-site visits to understand customer needs and challenges, support product trials, and expedite project closures.

• Negotiate contracts, pricing, and commercial terms in alignment with company strategy; proactively identify pricing opportunities and risks.

• Execute new product and application launches, including specification processes and customer listings.

• Utilize CRM consistently to maintain complete and accurate Contacts, Leads, Opportunities, Prospects, and Accounts, enabling data-driven decisions.

• Collaborate with Marketing, Sales Support, Customer Support, Quality, Business Operations, Finance, and Demand Planning to enhance customer experience, forecasts, and product availability.

• Assist with overdue collections, maintain DSO within defined targets, and help resolve complex or escalated payment issues.

• Ensure local implementation of Global and Regional Key Account initiatives and provide fact-based customer insights to support the product and technology pipeline.

• Report directly to the Sales Manager.

⛳️ Requirements

• Bachelor’s or Master’s degree.

• Over five years of sales experience in a similar role, with a proven record of profitable growth and new business development.

• Strong understanding of the printing and packaging industry along with its relevant customer value chains.

• Excellent written and spoken proficiency in both Italian and English.

• Strong customer focus and a passion for cultivating long-term partnerships.

• Exceptional communication, presentation, and networking abilities.

• Advanced negotiation skills and confidence in managing pricing, contracts, and commercial terms.

• A proactive, hands-on mentality, capable of working independently and seeking support when necessary.

• Ability to easily adapt to changing priorities and uncertainty.

• Proficiency with digital tools, especially CRM systems and Microsoft 365 applications.

• Strong personal organization and willingness to travel extensively across Lombardia, Piemonte, and Liguria.

• CV in English is required for the selection process.

🏝️ Benefits

• Performance-related bonus.

• Company car.

• Remote working opportunities.

• Professional development opportunities within a global organization.

• Support and guidance from an experienced, international team of industry and application experts.