Senior Account Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Act as the primary strategic advisor for senior client stakeholders.

• Develop and execute strategic account plans aimed at revenue enhancement and sustained account wellness.

• Assess client business frameworks and foresee industry changes.

• Comprehend client goals and provide solutions that foster achievement.

• Perform regular business evaluations and performance reviews.

• Spot opportunities for upselling, cross-selling, and portfolio growth.

• Observe competitive environments and industry developments.

• Negotiate and conclude contract renewals, pricing modifications, and SLAs within company guidelines.

• Collaborate with sales, marketing, and product teams on intricate projects.

• Reallocate internal resources to guarantee project efficacy.

• Supervise client deliverables and coordinate cross-functional implementation.

• Monitor project timelines, budgets, and results.

• Address service and delivery challenges.

• Keep clients updated on news, products, and service improvements.

• Create tailored solutions and introduce new initiatives.

• Conduct regular client check-ins and status discussions.

• Serve as the ultimate escalation point for intricate disputes.

• Analyze performance metrics and deliver data-driven strategies to executive leadership.

• Travel mainly to domestic clients and participate in team meetings and events.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related discipline.

• 5+ years of demonstrated experience in account management.

• Proven track record of managing high-value or enterprise-level clients.

• Experience in driving revenue growth via strategic account management, upselling, and cross-selling.

• Proven success in managing complex, multi-stakeholder relationships across various sectors or industries.

• Outstanding interpersonal and communication skills, capable of influencing and negotiating at senior levels.

• Strong business acumen and strategic thought process.

• Ability to formulate actionable account plans.

• Excellent organizational and time-management skills.

• Capability to multitask and handle multiple client accounts concurrently.

• Proficient in Salesforce and Google Suite tools.

• Strong analytical abilities and attention to detail.

• Problem-solving mindset and a proactive approach to client management.

• Willingness to travel; essential travel constitutes 50% of the role, with up to 15% travel each quarter also noted.

🏝️ Benefits

• Flexibility for remote work.

• Monthly internet allowance provided by the company.

• Prorated PTO accrual after 30 days of employment: 15 days/year for less than 3 years of service; 17 days/year for 3–5 years; 20 days/year for more than 5 years.

• Up to 40 hours (5 days) of paid sick leave annually.

• 10 company-observed paid holidays each year.

• Medical insurance with three plan choices available.

• Dental insurance featuring high and low PPO plan options.

• Vision insurance coverage.

• Basic life insurance policy of $50,000, fully covered by the employer.

• Short-term disability insurance, fully funded by the employer; covers 60% of weekly salary for up to 26 weeks.

• Optional voluntary benefits including life/AD&D, long-term disability, accident, critical illness, and hospital indemnity.

• Pet benefits program.

• Employee Assistance Program offering confidential support 24/7.

• Paid parental leave provided.

• 401(k) plan available.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Education reimbursement program.