Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance client satisfaction, drive revenue growth, and improve retention rates.

• Cultivate robust multi-tiered relationships with customers.

• Leverage innovative problem-solving skills and create strategies that empower clients to make well-informed decisions through a consultative sales methodology.

• Employ forecasting and analytical business skills to pinpoint opportunities and deepen relationships.

• Collaborate with sales, product, and marketing teams to optimize client accounts.

• Elevate customer satisfaction, visibility, client advocacy, and comprehension of measurable program outcomes and tangible value.

• Offer strategic advice regarding patient acquisition and retention, market development, quality transparency, benchmarking and measurement, and distinguishing competitive advantages.

• Assist with competitive market assessments and go-to-market strategies.

• Track campaign performance, identify risks and optimization opportunities, resolve real-time campaign challenges, implement enhancements, and maximize outcomes.

• Evaluate and analyze product/solution performance and client insights to inform the development, improvement, and implementation of products/solutions.

• Identify and develop new revenue growth avenues.

• Act as a primary escalation point for client concerns, ensuring prompt resolution.

• Lead negotiations and value-oriented presentations to expand and renew existing contracts.

• Collaborate with leadership and internal stakeholders to meet renewal targets.

• Oversee the launch of new accounts, maintain existing accounts, and facilitate product enhancements.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, or a related discipline.

• 5-8 years of account management experience in the health and wellness sector.

• Proficient in navigating and achieving results within a highly complex, matrixed environment.

• Exceptional organizational and presentation capabilities.

• Proven ability to communicate, position, and present information for maximum customer impact and persuasion.

• Strong negotiation, influencing, and collaboration skills.

• Familiarity with marketing and patient acquisition strategies within health systems.

• Understanding of the healthcare landscape.

• Experience managing health system accounts.

• Project management-oriented organizational skills.

• Ability to work collaboratively and promote a positive work atmosphere.

• Creative analytical and problem-solving abilities.

• Capacity to adapt to a fast-paced work environment.

• Commitment to ongoing learning, with a keen interest in utilizing AI tools to enhance processes and boost productivity.

• Willingness to travel (25%).

• Experience in digital health, health systems, patient acquisition, or healthcare technology sectors is preferred.

• Familiarity with CRM software and account management platforms is preferred.

• This role does not offer visa sponsorship at this time.

🏝️ Benefits

• Health Insurance Coverage (medical, dental, and vision)

• Life Insurance

• Short and Long-Term Disability Insurance

• Flexible Spending Accounts

• Paid Time Off

• Holiday Pay

• 401(k) with matching contributions

• Employee Assistance Program

• Paid Parental Bonding Benefit Program

• Pharmacy Benefits

• Income Protection Plans

• Pet Services Plans

• Mental Health Support

• Wellness Coaching

• HSA - Health Savings Account

• Commuter Benefits

• Gym & Fitness Center Discount Program