Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust connections with key clients.

• Act as the primary liaison between clients and internal teams.

• Balance account management with acquiring new clients while developing a qualified prospect pipeline.

• Transform sales opportunities into revenue in line with established sales targets.

• Recognize growth possibilities within current accounts and formulate upselling and cross-selling strategies.

• Collaborate with product, marketing, and support teams to customize solutions according to client requirements.

• Oversee strategic account planning, conduct quarterly business reviews, and devise renewal strategies.

• Negotiate contracts and renewals, emphasizing value creation and sustainable success.

• Monitor account health and proactively resolve issues or risks.

• Track account performance, gather client feedback, and analyze usage metrics.

• Seek and secure strategic new business opportunities that align with target markets or existing client portfolios.

⛳️ Requirements

• Over 3 years of experience in Account Management within a B2B SaaS context.

• Proficient in both German and English, in both written and spoken forms.

• Demonstrated ability to manage and expand key accounts, drive retention, and provide outstanding client experiences.

• Experience in the Events & Venue industry is highly desirable.

• Exceptional interpersonal, communication, and relationship-building abilities.

• Confidence in negotiation and problem-solving, with a proactive, client-first approach.

• Familiarity with CRM platforms, preferably Salesforce, and other client management tools.

• Capacity to handle multiple accounts and priorities, showcasing strong project management skills.

• Superior presentation and storytelling skills in both one-on-one and group contexts.

• Strategic insight into sales cycles, business value, and customer lifetime value.

• Willingness to travel occasionally for client meetings and events (10–15 trips per year).

• Must reside in a qualifying U.S. state that does not currently require salary disclosure in job postings; candidates from California or other states with active pay transparency laws will not be considered.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity, inclusion, and workplace accessibility.

• Reasonable accommodations available during the recruitment process and on the job.

• Occasional travel for client meetings and events (10–15 trips per year).