Senior Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact and a trusted partner for clients within designated accounts.

• Conduct client calls with assurance, organization, and clear actionable steps.

• Oversee continuous client communications and deepen understanding of client priorities, stakeholders, and internal dynamics.

• Manage post-project follow-up discussions and foster future engagements.

• Recognize upselling, cross-selling, and expansion opportunities within existing accounts.

• Establish new relationships with stakeholders, teams, and business units within client organizations.

• Collaborate with Account Directors and Client Pod Leads on account planning, expansion strategies, and developing pipelines.

• Contribute to goals related to pipeline and account expansion.

• Lead comprehensive project execution from briefing and planning through to production, quality assurance, and final delivery.

• Create and maintain project schedules, status reports, and resource plans.

• Monitor milestones, deliverables, dependencies, and project progress across various teams.

• Manage project documentation, production specifications, delivery guidelines, meeting notes, and action items.

• Serve as a point of escalation for risks, changes, and issues.

• Collaborate with Integrated Producers to ensure alignment between client expectations and delivery outcomes.

• Provide clarity on briefs, deliverables, and specifications for project teams.

• Assist in campaign and program strategy development with Strategy, Content, and Creative teams.

• Utilize performance data, research, and client feedback to shape recommendations.

• Support the creation of client-facing and internal documents, including briefs, feedback summaries, and recap notes.

• Transform strategic and creative concepts into actionable production plans.

• Evaluate deliverables for client alignment and adherence to quality standards.

• Facilitate internal alignment meetings and ensure proper documentation and follow-up.

• Implement AI-powered tools and workflows for account planning, insight collection, and efficiency enhancement.

• Keep updated on B2B marketing trends, emerging platforms, and best practices.

• Propose ideas to enhance operations for Intercept and its clients.

⛳️ Requirements

• A minimum of 5 to 8 years of experience in a client-facing capacity within a marketing agency or client-side setting.

• Experience in project management or as a producer in a creative agency, digital studio, or production environment.

• Background in supporting digital and multi-channel campaign production, including social media content, display banners, AI-driven creative, video/photo production, motion graphics, websites, and various content types.

• Experience in video management is a significant advantage.

• Capability to handle multiple projects in a fast-paced setting.

• Proven experience in managing and nurturing client relationships.

• Familiarity with B2B marketing, enterprise technology, or complex buyer environments is a strong plus.

• Comfortable initiating commercial discussions and advancing business opportunities.

• Excellent written and verbal communication skills with senior client stakeholders.

• Highly organized, adaptable, and effective in a dynamic, multi-account environment.

• Ability to work collaboratively with strategy, creative, content, and delivery teams.

• Strong critical thinking and problem-solving abilities.

• Experience with light proofreading and quality control.

• Knowledge of project management tools such as Monday.com, Smartsheet, Asana, or Jira.

• Demonstrated comfort with AI-powered tools and modern digital workflows.

• Proficient in Microsoft Office and in collaborative, remote-first work settings.

• A university degree in Marketing, Business, Communications, or equivalent experience is preferred.

• Bilingualism (English/French) is an asset but not mandatory.

🏝️ Benefits

• Fully remote work environment.

• Flexible working conditions.

• Certified as a Great Place to Work.

• Access to custom-built AI teammates and AI-driven tools to assist employees.

• A collaborative and innovative workplace culture.