Senior Account Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Assist Account Executives with an assigned portfolio to implement client strategy deliverables.

• Collaborate with the Account Management Team and delegate tasks to Account Managers as needed.

• Oversee tasks and deliverables, address client inquiries, and sustain project plans.

• Act as the main client liaison for everyday issue resolution.

• Build strong relationships with clients and insurance carriers.

• Serve as the primary contact for all matters related to clients’ employee benefits insurance plans.

• Coordinate necessary resources to address client challenges.

• Participate in client meetings and offer additional consultation.

• Support clients with inquiries regarding insurance plans and issue resolution utilizing Group Insurance expertise.

• Create RFPs and RFIs, manage insurance carrier proposals, draft Executive Summaries, track timelines, and engage in implementation.

• Maintain up-to-date and historical plan designs, process maps, rates, plan documents, and other client data in the SNS client database.

• Conduct reviews of certificates and contracts, as well as plan design analyses.

• Attend and contribute to claim audits.

• Identify, evaluate, resolve, and/or escalate issues, concerns, or challenges.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• A minimum of 7 years’ experience in a similar capacity within Group Insurance at a comparable level.

• Extensive knowledge of short-term disability, long-term disability, leave programs, life insurance, AD&D, voluntary benefits, dental, and vision.

• In-depth technical understanding of contracts, plan design, claims processes, and vendor capabilities.

• Outstanding interpersonal, verbal/written communication, and presentation skills are essential.

• Proficiency in Microsoft Office Suite applications is required.

• Capable of working both independently and collaboratively in a virtual environment.

• Detail-oriented with strong organizational skills; able to prioritize, manage multiple projects at once, and meet strict deadlines and turnaround times.

• Ability to establish credibility at all organizational levels and with clients through confident, integrity-driven communication and actions.

• Must hold an active Life, Accident, and Health License or be willing to obtain the license within the first 6 months of employment in the state of residence.

• Experience with Salesforce is preferred.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts

• Additional benefits may be available; enrollment waiting periods or eligibility criteria may apply