Senior Account Executive – Group Medicare

This is a fully remote position, open to applicants in Alabama, +21 more locations.

📋 Description

• Expand membership within current Group Medicare accounts

• Manage client account relationships directly

• Act as the primary point of contact for the assigned book of business

• Annually meet with clients to present reports, discuss renewals, and establish consultative strategies and expectations

• Build and nurture customer relationships across all organizational levels

• Establish and cultivate connections with Brokers, Unions, and Associations

• Serve as a liaison among Humana, clients, and internal stakeholders

• Organize client partnership meetings

• Provide updates on Humana initiatives, CMS updates, news releases, and industry developments

• Deliver utilization reports to clients and brokers

• Collaborate on group renewal strategies and lead renewal negotiations

• Coordinate OE meetings, seminars, retiree engagements, and related supplies

• Conduct and participate in seminars

• Address service issues promptly and ensure their resolution

• Identify opportunities for improving customer experience, processes, expansion, and growth

• Oversee and complete RFP/RFI processes for renewal and expansion opportunities

• Ensure completion of agent training, licensing, and commission payments

• Manage client data within G-force

• Coordinate content and staffing for BH2U meetings

• Manage customer termination processes

• Collaborate with New Sales on opportunities, RFP responses, and finalist presentations

• Review sold documents and verify rates, benefits, and contracts with new clients

• Deliver Plan Compass reports to over 100 clients annually or more frequently as needed

• Participate in account implementation kickoff meetings

• Analyze disruption data and develop provider outreach strategies

• Manage Rx disruption planning with the Pharmacy team

• Oversee data file transfers

• Determine group or regional marketing strategies as required

• Manage annual renewals from rate delivery through implementation

• Engage in regional calls and market review meetings

• Monitor client performance guarantee outcomes

• Collaborate with Pharmacy, Account Implementation, Communication Consultants, Consumer Engagement Professionals, ACS, Network, Clinical, Underwriting, Market Leadership, and Group Medicare Leadership

• Represent the AE team on internal projects and committees

• Identify training needs and complete necessary training

• Manage travel and expense reporting

⛳️ Requirements

• Background in Medicare and/or managed healthcare (Group preferred)

• Must hold a valid life and health license in all relevant states

• 2-5 years of experience in account/client management

• Strong financial, analytical, and technical abilities

• Capable of strategic thinking and developing meaningful relationships

• Excellent presentation and meeting facilitation skills

• Conflict resolution abilities

• Project management and multitasking capabilities

• Competence in root cause analysis and problem solving, including innovative thinking to provide solutions for clients

• Strong communication, customer service, and collaboration skills

• Willingness to travel 35%-50%

• College degree preferred

• Home internet with a minimum download speed of 25 Mbps and upload speed of 10 Mbps

• Dedicated workspace free from interruptions to safeguard member PHI / HIPAA information

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k) retirement savings plan

• Paid time off

• Company holidays

• Personal holidays

• Paid parental leave

• Paid caregiver leave

• Short-term disability

• Long-term disability

• Life insurance

• Home or hybrid home/office work arrangements

• Occasional travel to Humana offices for training or meetings