Senior Account Executive

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Identify and secure sales with new customers to meet established sales targets.

• Create and execute sales strategies aimed at driving revenue growth and enhancing profitability.

• Oversee current business relationships and implement strategies to retain clients.

• Engage in negotiations to maintain business and secure contracts from customers who are not currently contracted.

• Address customer cancellation requests and offer ongoing education regarding contract terms.

• Acquire customer contract commitments during in-person meetings.

• Resolve escalated customer service issues within the designated territory.

• Sustain and expand billable value in assigned accounts by introducing new waste streams, services, and products.

• Initiate and develop business-to-business sales relationships.

• Formulate prospect plans, maintain a database of prospects, and manage the sales pipeline effectively.

• Uphold SSDO relationship health standards and manage cancellation requests proactively.

• Implement retention call strategies to enhance customer service and profitability.

• Foster and maintain high levels of customer satisfaction.

• Communicate pricing and service strategies while directing customers to other WM business opportunities.

• Prepare intricate proposals and suggest equipment optimization and leasing options.

• Collaborate with Plant Managers and Brokerage Account Managers to enhance materials, boost profitability, and meet plant objectives.

⛳️ Requirements

• A Bachelor's Degree from an accredited institution, or equivalent experience in lieu of a degree.

• A High School Diploma or GED from an accredited institution, along with 4 years of relevant work experience.

• A minimum of 4 years of experience in direct business-to-business sales, including cold calling and phone-based prospecting, leading to successfully securing customer appointments.

• Capability to devise and implement selling, retention, and prospect development strategies.

• Understanding of customer needs, pricing structures, competition, internal sales strategies, operational capabilities, and market trends.

• Proficiency in preparing complex proposals and offering recommendations on equipment optimization and leasing options.

• Ability to propose customer solutions that comply with local, state, and federal regulations.

• Capacity to collaborate with Area Sales Managers, Plant Managers, and Brokerage Account Managers.

• Must possess, or be willing to obtain, a REAL ID or TSA-approved alternative if necessary for air travel or access to federal properties.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• Stock purchase plan.

• Company matching contributions on a 401(k) plan.

• Paid vacation time.

• Paid holidays.

• Paid personal days.

• Resources and engagement activities.

• REAL ID or TSA-approved alternative can be obtained for business travel or access to federal properties.