Senior Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of strategic client accounts while acting as a trusted advisor

• Foster growth in accounts, enhance client satisfaction, ensure retention, and build long-term partnerships

• Provide guidance to clients on their business goals, digital strategy, and innovative solutions

• Advocate for client needs and priorities during internal discussions

• Lead financial communications with clients regarding budgets, scope, and resources

• Manage senior stakeholders across various client business units and navigate conflicting priorities

• Supervise and grow key accounts generating between $5–7M in revenue

• Formulate strategic account plans and pinpoint opportunities for business growth

• Collaborate with clients to promote expansion and enhance the value and services offered

• Maintain precise pipeline reporting

• Ensure the financial health and profitability of client accounts

• Work collaboratively across functions to advance initiatives from strategy to execution, measurement, and optimization

• Create briefs, presentations, statements of work, and other essential materials

⛳️ Requirements

• Minimum of 8 years of relevant account/client service management experience

• Demonstrated success in managing and growing client accounts

• Experience in the healthcare industry is preferred, as well as in other highly regulated sectors

• Strong expertise in digital strategies

• Technical knowledge in platform integrations, CMS execution, and digital ecosystems is a plus

• Proven experience managing comprehensive client engagements, which include strategy, planning, digital initiatives, websites, apps, and media

• Eagerness to contribute actively at all levels

• Capability to collaborate effectively as a strong team player

• Experience utilizing AI to transform marketing programs, enhance efficiency, and unlock new client opportunities is highly preferred

• Must be based in the US

🏝️ Benefits

• An inclusive and welcoming employee experience

• Opportunity to work for a woman-owned and LGBTQIA+-owned business

• Flexible remote work arrangement