Security Incident Responder II

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the initial point of contact for customer alerts and ensure that internal security teams are notified.

• Utilize centralized alert and visualization systems to oversee internal infrastructure and customer-related events.

• Address and direct customer incident tickets to guarantee the appropriate assignment of tasks to internal teams.

• Adhere to operations-center workflow protocols in a large global setting to ensure efficient service delivery.

• Guide and mentor the team to foster the sharing of skills and knowledge.

• Identify and evaluate the impact of real-time cyber threats.

• Collaborate with technical teams to detect and counteract ongoing attacks.

⛳️ Requirements

• Extensive experience in a Customer Support position or a related field.

• Fundamental understanding of internet operations.

• Basic comprehension of HTTP, TCP/IP, and networking principles.

• Capability to analyze, prioritize, and escalate customer incidents while engaging relevant stakeholders.

• Proficient in interacting and communicating with relevant stakeholders and customers.

• Proficient in Japanese, both verbally and in writing.

• Intermediate proficiency in English, both verbally and in writing.

• Knowledge of Mandarin is an advantage.

🏝️ Benefits

• Comprehensive health, wellness, and financial benefits.

• FlexBase flexible work options: the ability to work from home, in an office, or a mix of both.