Secretary

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Accounts Payable and Accounts Receivable tasks utilizing ELM Lighting's internal system.

• Process, organize, and maintain invoices, payments, and account records efficiently.

• Monitor outstanding invoices and payments, providing necessary follow-up assistance.

• Ensure accurate financial documentation and account information is maintained.

• Liaise with clients, vendors, and internal team members concerning invoices, payments, and account inquiries.

• Act as a professional first point of contact for incoming business calls.

• Manage incoming calls, ascertain the nature of each inquiry, and direct callers to the appropriate team member.

• Make outbound calls to clients, vendors, and other business contacts as required.

• Facilitate communication between clients and internal departments or team members.

• Take accurate messages and ensure information is relayed to the appropriate individual.

• Follow up on calls, requests, and outstanding business matters to guarantee proper resolution.

• Communicate professionally and effectively via both phone and email.

• Provide a consistent, professional, and helpful customer service experience throughout all interactions.

• Offer general office and administrative support as needed.

• Maintain organized records, files, correspondence, and business documentation.

• Assist with scheduling, follow-ups, data entry, and various coordination tasks.

• Support team members with daily business requirements.

• Ensure accurate documentation and that important tasks and communications are not overlooked.

⛳️ Requirements

• Solid professional experience in Accounts Payable and Accounts Receivable.

• Prior experience in an administrative, secretarial, accounting support, office assistant, or related position.

• Demonstrated experience managing inbound and outbound business phone calls.

• Strong capacity to identify the purpose of a call and efficiently route it to the correct team member.

• Excellent customer service and client communication skills.

• Strong written and verbal communication capabilities.

• Exceptional organizational skills and attention to detail.

• Ability to juggle multiple responsibilities while maintaining accuracy.

• Reliable, dependable, and consistent in follow-through.

• Comfortable working independently and taking ownership of tasks.

• Strong team-oriented mentality.

• Ability to learn and navigate proprietary/internal business systems.

• FEMALE.

• QuickBooks experience is not mandatory.

🏝️ Benefits

• Remote work arrangement.