This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage interactions via phone, email, live chat, and social media platforms.

• Address unique customer issues, inquiries regarding custom products, and challenges related to fulfillment.

• Utilize the internal knowledge base to respond to customer inquiries.

• Cross-check order details, review custom design files, verify inventory levels, and implement order modifications.

• Record customer interactions in Salesforce or other CRM systems while adhering to data policies.

• Detect operational inaccuracies and areas of friction within the platform.

• Provide proactive insights to Customer Service management.

• Uphold high standards of service quality, availability, time management, and communication with leadership.

• Report directly to a Team Supervisor.

⛳️ Requirements

• Must reside in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• A Bachelor’s degree or equivalent professional experience is required.

• Proven experience in working with high-end clientele, taking full ownership of customer issues and providing solutions.

• Experience managing inbound contact volume and queues effectively.

• Background in design-related tasks and fulfillment, including photo printing and handling design files.

• Exceptional written communication abilities.

• Strong attention to detail and effective organizational skills.

• Ability to switch contexts between browser tabs and platforms while maintaining accuracy.

• Familiarity with omni-channel CRM platforms such as Salesforce and Zendesk.

• Quick learner of new technologies.

• Willingness to work on a set schedule that includes evenings and weekends.

• Technologically adept and comfortable navigating CRM systems, order databases, design files, and knowledge resources.

• Patient, empathetic, resilient, and capable of providing a warm, personalized customer experience.