Seasonal Customer Support Specialist

This is a fully remote position, open to applicants in Vermont.

📋 Description

• Manage incoming customer calls efficiently.

• Create and adjust orders utilizing various software applications.

• Deliver outstanding service while promptly addressing customer inquiries and resolving issues.

• Utilize problem-solving abilities to achieve resolution on the first contact.

• Communicate effectively and efficiently with colleagues via Microsoft Teams Chat.

• Inform customers about the history, products, values, and impact of King Arthur Baking.

• Foster a positive and safe work atmosphere through cooperative and professional interactions.

• Follow company-wide sustainability practices and stay informed about company impact initiatives.

• Carry out additional duties, responsibilities, and tasks as assigned or modified.

⛳️ Requirements

• 1-2 years of customer service experience preferred.

• Familiarity with customer service software and tools is advantageous.

• High school diploma or equivalent required.

• Exceptional verbal and written communication abilities.

• Strong problem-solving capabilities.

• Commitment to providing exemplary customer service.

• Empathy and patience when assisting customers.

• Ability to collaborate effectively with internal teams.

• Capacity to thrive in a dynamic environment and manage a diverse customer base.

• Flexibility in scheduling to accommodate business needs.

• Genuine enthusiasm for King Arthur's mission and offerings.

• Dedication to upholding company values.

• Community-oriented; actively engages and volunteers.

• Proficient in using standard office equipment, including computers and phones.

• Capability to work at a computer for extended periods.

• Remote work environment must meet KAB standards.

• Compliance with safe and ergonomic work practices is essential.

• Required participation in safety and compliance training and health programs.

🏝️ Benefits

• 10% retention bonus awarded upon successful completion of the season.

• 100% employee-owned organization.

• Reasonable accommodations available for qualified individuals with disabilities.

• Remote work environment.